SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The battery lasts a long time. I haven't had an issue with it dying on me yet. The battery inside looks like a cellphone battery, and it's behind a little hatch that is easily popped open, so in the event it needs to be replaced, you actually can extend the life of the product. I appreciate it very much. Would buy it again, but I don't think I'll have to.
I got this so I didn't have to keep getting up in between episodes of a show while using my laptop on my TV. Lazy? Yes. This gadget? A new necessity and I can't believe I lived without one. The light is super helpful and it's small but not too small you can't type comfortably. Sleep works great to conserve the charge. Freakin awesome!
Because of the low cost, light weight, and materials I was worried that it was cheap junk that wouldn't work properly or would break shortly after getting it. But I've had a very good experience with it! Range is good, rechargeable battery lasts a decent amount of time between charges, and it functions very well overall. Good buy.
This little guy is perfect! With 2 children, I have a dedicated computer that only plays their movies 24/7. With this keyboard, I can turn it off, put it on a shelf, and grab it when needed! These things are also perfect for any technician! Throw it in your bag, and you always have a known good keyboard and mouse at the ready!
I use it to control my computer from a distance and find it very ergonomic for typing and pausing or playing videos and movies. I don't have to be hunched over my tiny laptop keyboard, so I can sit up straight or recline while typing. It's just a really useful, lightweight gadget.
I was pleasantly surprised with this unit. I have bought several of these mini keyboards but this particular one is the best I've bought so far. It just simply works better. It also doesn't feel cheap like the others. Well pleased with this product for the price.
For the most part, the qwerty keyboard keys work fine for the letters, but all the numbers and symbols are too heavily mixed around for me to keep track of which key is actually assigned to which symbol.
I lay in bed at night and often watch my laptop. Either on the nightstand or plugged into the TV. This little keyboard is exactly what I was looking for. Small yet effective. Good quality for the money.
Loved at first, now not so great. Little keys not working right. Like if I push just a tiny bit hard gives me several. If I try to push lighter I get nothing. Sorry to say I am disappointed
The positive notes: the buttons function properly, it has a good handle and feels. The negative notes: a few buttons layout may be confusing for some.
I bought this wireless keyboard for my Android TV Box. Works great. I highly recommend this product. Best purchase I made this year.
The touchpad is sensitive but not overly so. Buttons are very responsive and the range is excellent. Great keyboard for the price.
I'm in love with this keyboard! Works flawlessly on Mac and windows. Have had no issues using it and it's size is perfect!
Everything about this device is amazing, it’s small but functional, and super light weight with long battery life.
This is great for the price. I don't use it a lot but it keeps charge for a long time. Works great with firecube.
Plugged directly into the USB port on the back of my LG TV and doesn't run all functionality
Great bargain for the price. Works very smoothly and the keyboard is very responsive.
Touchpad has a tendency to freak out and act like a mouse on a shiny surface sometimes.
It was bought to use with my smart tv and I can say nothing bad about it. I love it!
Works great! Really lightweight and easy to use. I use it with my XBOX one.
I got it to replace my Sony Smart TV remote and it works perfectly.
Smaller than I expected, but it serves its purpose.
So easy to set up, even a 3 year old could do it.
Works as described and even better.
A+ Perfect