SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such a great price for 8 blenders! Very excited about colors and an egg carton like plastic container the blenders came in that allows to keep them fresh and clean before and after use. The blenders are really soft and work well for wet or dry makeup applications.
Works great! I`m happy with this purchase, the blenders are not too firm or not too soft, easy to use. They also clean up and dry well. And off cause the colors <3 !!!
A great alternative to expensive BB brands, I absolutely love the colors and the container it comes in. The sponges don’t suck up all your concealer or highlighter, but blend it well. I will never use another one.
I`m hooked! Love the style of these beauty blenders so much!!! The colors are perfect! Sponges work wonderfully for both wet and dry makeup and don’t waste too much product if you’re using them for foundation or concealer. Well spent money.
I`m very pleased to get this latex free, multicolored kit. I love that the sponges do not smell. The container makes the sponges easy to store after use. I`ll purchase this set again as a gift for my friends.
These set is great for its price, while the sponges seem to smear the product a bit rather than blend…. Still think it's worth trying.
Multi-functional awesome set. Blenders are so soft and don’t absorb a lot of the beauty product. Would recommend to anyone looking for an expensive sponges alternative.
Pretty kit, but the sponges absorbed more product than I would like.
Quality blenders, the colors are bright and pretty, no smell. The storage box is cute, recommend as a gift for the make-up lovers.
Super cute! Use them for my make up every day. Highly recommend and will buy again.
I really love a plastic container that allows to keep the sponges clean and fresh until further use. Definitely will order again!
Nice blenders, the set is so cute – 8 bright colored sponges in an “egg carton”. The quality is great. Best purchase for your value!