SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This powerful battery holds enough juice to keep two phones going on a long day out and charges fairly quickly. The only gripe I could have is that it's pretty heavy compared to most battery chargers, but it does such a great job, I can overlook it.
This is perfect for charging my cell phone. I mainly use this when I'm hiking, so that I don't run out of phone battery in any type of emergency situation. I also love it so I can keep taking photos on hikes, no matter how long I'm out hiking!
Omg this was amazing! I charged it for a whole day just to make sure it had a good charge. Definitely worth the buy. It was thin enough to fit comfortably in my clutch as well. Buy it now!
This power bank is very stable, the reaction is very sensitive. It is very beautiful and feels very good when you touch it. It's quality is very good. It is a very good and valuable product.
Very pleasantly surprised at the good quality and how much charge was left (half) after completely charging an iPhone 7. Highly recommended!!!
This product is very convenient to have. I can easily put it in my purse. Easy to charge. I am very pleased with this product.
I’m in love with this! Perfect 10! It’s compact, lightweight and has 2 built-in chargers. I’d buy 10 more, for sure!!!
Very nice power bank. Working for a long time. Very easy to use. I can charge my iPad, iPhone and speaker.
Great little powerbank for the blended families (Apple/Android). Lightweight and portable.
Simple device. Charges quickly and keeps its charge. Powers my iPhone fairly quickly.
It's very good. I love using this product. That's the best.
Great for the money. Compact and super easy to use.
I like the product and would recommend it to others.
Light and easy to use for charging my cell phone!