SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't speak on the durability of this since I've only used it once. It does seem very sturdy and fits my samsung galaxy cell phone with a thick case (one that has a built in credit/cash slot and an added popsocket). That is what I was going for and many similar stands don't have the ability. I like that it folds so I can carry it with me. Just wished I actually carried a purse these days cause I'm gonna need a bag for all my phone accessories soon. Now I ended up using this stand on my nightstand. I have fur babies and they rarely tip it over. I believe this will also hold my 7 and 8 inch tablets pretty well. Great gadget!
Love this stand! Not only is it pretty to look but the sturdiness of the stand is phenomenal! This is a high quality product for a great price! There are high quality silicone or rubber pads that hold the phone. Those pads plus the weight of the stand are a perfect combo; they keep it from scratching the phone & from accidental slips and slides which would otherwise end up in a minor catastrophe. I needed a heavier stand because I fumble a lot. My poor cellphone goes flying whilst I'm fumbling all over the place to catch it; it usually ends up 8ft away under my bed or under my car seats LOL. Don't have to worry about that anymore! Can take this stand anywhere I go! If I wanted to, I could place it on top of the center console in my car and it would stay put whilst I drove. The phone would stay put too unless I took some fast, sharp turns. I am incredibly happy with this purchase and will be buying more for the family! It's perfect. Highly recommend!
This phone stand saved my relationship. My girlfriend was tired of the phone always falling while it was propped against my light stand every time we FaceTimed. It was worse when I needed to charge my phone. It had no chance of staying propped up. And I need to charge my phone all the time (she talks a lot). Eventually I just started having the camera pointed at the ceiling (I do a lot of work while we chat so I can’t always hold it to my face). She nearly broke up with me because she couldn’t see me. I didn’t know what to do until I got this phone stand. It’s so easy to charge my phone while it’s on the stand. And it’s very durable so it doesn’t let the phone move or slip off. I’m thrilled
I was looking for a phone or tablet holder because I travel for work and need a way to hold my gadget while reading, doing video calls, and also charging my device. I am really happy with the design of this stand. It can hold my tablet that is in a heavy case and it doesn't fall over. It has a good amount of room for a charger to be plugged in while it is holding the device. It doesn't slip and it's compact enough for traveling.
Definitely worth buying. The phone stand is definitely sturdy and it's got anti-slip pads. The small 'claw' prevents your phone from falling backwards if you accidentally bump into it. It's perfect for streaming on twitch, since the stand will hold your phone upright so you can view chats while using a computer. It functions even better if you use your phone as an alarm clock. You can just look at your phone that's already upright and swipe instead of having to constantly pick it up. If you're a multi-tasker, I highly recommend getting one.
I have now bought 6 of these. They are wonderful for everyday use and for travel. It’s nice and sturdy to hold either my phone or tablet. I have given 5 as gifts to family and friends. It’s very well made and a lot of practical thought put into the design. I love the non-slip silicone part. I may have used it to watch movies while having a bath.
In a world of 'Zoom' I noticed that I got tired of trying to make my phone set up right for a Zoom session. If I face timed my parents, by the end of the call my dad's arm was tired and I didn't see them, I saw the ceiling. This stand is light, folds nicely, and holds a phone or tablet. You can take it on a trip, set it up on your desk or nightstand and the phone cord can go through the holes and charge your phone/tablet if you need to! Love this!
I love this stand. I use it for both iPhone and iPad. It’s sturdy. Does not lose its adjustment if you place a heavier item on it. It folds and takes up the same amount of space as a cell phone. Definitely worth the price. It’s a well made product.
I ordered these to hold my phone while plugged into the speaker/charger so I can watch youtube videos while I work. I was surprised at how well it holds its position. I can also see my notifications while working at my laptop without having to pick up the phone. I was so happy with the purchase that I ordered another one for my bedside table. And it helds my apple watch now.
The stand looks very nice and it has anti-skid pads which is very thoughtful. Can hold a large phone and case. But I gave it 4 stars because it’s too heavy for my purse