SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s a very good brush, I believe. Looks sturdy and should be able to clean everything that needs to be cleaned. I’ve tried it once, my car wasn’t really dirty, I just wanted to try the brush. So it was ok, very fast, but you should be careful - I guess if you use it on discs you can scratch them. But on tires are great, just what I needed.
The handle is short, but it shouldn’t be long. This brush is only for an external part of tires. The curved form of the brush is very convenient, my hand didn’t get tired at all while washing the car.
A good brush, suitable not only for tires. I work in the country so my boots need some cleaning too, and this brush is good enough for this. And btw my dog likes to be scratched with it :)
I’m excited to wash my vehicle tires with this brush! Handle seems study and well made and dimensions are the exact same size as my tires, so it should would work perfectly!
Product looks nice, well shaped and easy to use. Brush is stiff and works fine on tyres. Only thing - rubber handle came off, but it is not a problem. Touch of glue will fix it.
Perfect for sidewalls of the tires. The handle has good grip and overall quality is good. not to use on rims, it has hard brushes.
Made and packed very high quality. Everything corresponds to the description, I recommend to order!
A very good brush, the quality is normal. The handle is very good, doesn’t slip.
The brush looks very good, although I haven't tried it yet it looks tough.
Amazing! good brush and good handle the product looks good
The quality is good, the bristles are very hard. Recommend!
I like this brush, it made the process of washing easier
Didn’t like it, too soft, couldn’t clean tires of my car
Well made, good solid construction, firm bristles.
The handle is good, from rubber, does not smell.
Exactly as described, strong and durable
Good instrument for cleaning tires. Thx
Excellent quality. Recommended.