SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I use this for more space in my car. It’s great! Room for my phone, EZ Pass and garage door opener. It’s very nicely made and very sturdy. It’s laid out in sections, not just one big tray and slots to put your phone so it can sit upright. I recommend it to anyone who needs extra space in their car.
It stays put in the car. I have it draped across the center console, where I leave my phone and miscellaneous items. It stays where I put it. It has been several months now, it doesn't move, has not slipped, and generally does what is expected: just sits there and holds stuff. :-)
I had a basic pad previously. Every time I rounded a corner, my glasses would go sailing across the car. This one has little cavities to hold your stuff. My glasses haven't budged since I started using this product. Would recommend.
Had to double side tape it down but it was a great addition to my dash for trips. Holds iPhone up for navigation with no problems and plenty of side storage for change etc..
I have a newer Ford Explorer. I put it on the dash right in front of the driver's seat. It doesn't affect my sight field. It stays put. I have 2 pairs of sunglasses, my keys and my phone in it.
I really like this pad. Am using it on my dash for my sunglasses etc. Got it recommended by a friend and now I’ve got one too!
Good product. Good size. Mine slides around a bit on my dashboard. The fix: I ended up placing one of those tacky non-slip pads under it and it’s rock solid now.
This is awesome in our car. I put my chapstick, cellphone and gum in here. It always stays put as well.
Gets the job done, much happier without everything sliding off my dashboard. :)
Fits nicely on the dash. Has not shifted or fallen off when turning