SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This phone holder was super easy to install and is so convenient to use. I love it. It's one of my all time favorites and I have owned a lot of them. So much so that my sister, brother, mother and friends have all also bought it. The magnet has no problem holding the phone up even through my phone case which was my biggest concern before buying it. (I have it attached to the phone, not the case.) They offer quite a few options for metal pieces to attach to the phone and extra sticky pads to hold the holder to the car. Would absolutely recommend.
I don't know why I didn't get one sooner. I used to have a magnetic phone mount that was attached to the A/C and heat vent. The issue with this is that it blocks the vent, making it hard to see the phone screen because the angle of the screen wasn't adjustable, and my phone would fall sometimes when there were bumps in the road. This one mounted great on my Hyundai Sonata. Both the magnet and the adhesion are very strong. And can't beat the price!!!
I use this to mount my iPhone or iPad in my vehicle. I tried to mount it on a leather surface and that didn't work well. But when I found a hard plastic spot to mount, it stuck perfectly. I was glad the kit came with an extra sticky pad so I could remove the first one and install the new one. The metal plates that go on the iPhone and iPad are very thin and both cases easily fit over it. One downside that I already understood and it's not the product's fault - you can't use a charging pad if you have the metal plate on the iPhone.
This is a great little phone holder! My phone case has a magnet built in and sticks to this perfectly. It is very easy to install as it already has a self-stick label on it and it can be adjusted to swivel at the perfect angle. I added my own self stick stylus holder to it for convenience. I purchased two packs so I had one for both the driver and passenger seat. When I am riding as a passenger and taking zoom calls for work this perfectly holds my phone at a great angle as well.
Perfect, the one I had before hooked to the vents but kept falling off, these aren't going anywhere and their small so won't block your vision, the magnet is so strong it holds your phone even when hitting bumps or rough areas in the road, I just wish I had found this before buying the other ones I had first. Love it!!
This magnetic car holder does a great job holding your phone. It's easy to install and use. You have to find a flat surface for better installation. I find that my phone is secured. I have a heavy iPhone 8 plus.
Simply the best holder I've ever owned. I have two phones, one for work and one personal). I do a lot of driving for work and not once have either phones fallen. The magnets are strong and the base is easily adjustable. I just bought a second set for my wife's car.
I just installed it and it looks nice. The magnet is strong. I love it.