SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have found that many types of mounts do not work well with most types of cars. This to me would be pretty universal in working regardless of your car. You also can easily place it right where you want it rather than being limited to placing your phone near the vents or something like that. Hold tight. The other suggestion would be to put you phone in before you place the mount down. It sits a little more upright than I would have expected, so make sure you place the mount accordingly. Of course if you put it wrong, the nice thing is that this will peel back off and stick securely again.
This is a great product if you don't mind your phone being sideways. previously i had a magnetic vent mount and it was great but not great for wireless charging so i thought i would try this. it really is awesome and does the job it's intended for! my only complaint is (at least in my car) the only place this would fit because it's slightly bulky is my dash. it's out of my vision fairly well (i'm short), but it makes my phone so dang hot. I almost don't want to put it in the holder because when I pick it up my phone is blazing. I am not trying to damage my phone because of the sun coming through my dash. it could be a minor problem for some, but for me kind of a bummer.
This has stayed in place all summer (in the heat), using it multiple times a day to squish my iPhone 6s or iPhone X into. It holds up just fine and is by far my favorite mount... MUCH better than the mounts that stick straight to your glass. Few tips: Be sure your dashboard is clean before applying; The little notches allow me to store my charging cable (as opposed to losing it). Used on a Toyota Highlander (2006). I'm 6"1' and I can see over the phone easily while driving. Hope this helps!
I like EVERYTHING about this phone holder. I decided to try this style as a last resort, hoping it would work, but expecting I would have to do a modification such as hot-gluing it to my dash within a few days. No such action necessary! This is practically a miracle product for me. It stays put on my textured and sloping dash, it holds my phone securely without hard plastic grips, and I can reposition when needed. Great product, great warranty, and a great price. And it showed up in one day.
Recently I went on a long road trip and needed a holder for my phone to use the GPS, this little holder worked out great. I set it on the dash so it did not obstruct my view or slide around. I have a curved dashboard with really only one fairly flat top to sit the holder and it worked out great. Would definitely recommend.
I absolutely enjoy this product very much. It’s great and convenient since it doesn’t have to stick in the window. I installed it a couple of months ago, didn’t even clean the dashboard (like I was supposed to) and constantly pull it to get my phone and it’s still stuck in there! Great adhesive power! Love it!
This product does exactly what I needed. It sits on my dashboard securely and keeps my phone from sliding around. On occasion when I am using my phone for directions it’s easy to see. I can reposition the holder easily and it leaves no residue. I’ve already recommended it to friends and family.
Product is well made and of perfect size, not too bulky or too flimsy. The sticky rubber is very effective. My iPhone 7 with a life case on it fits snugly and no danger of it falling out. Really great product for the price.