SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't say enough good things about this flashlight! I use it when I get out of my car at night and have to walk up a dark slope, I’m afraid of snakes. This blows up the whole slope, I am no longer afraid. It's BETTER than a handheld flashlight because it's lightweight and I just hang it on one finger as I bring in all my junk from the car. It also lights up areas in my house I want to clean well. And when I get another leak under the sink this will help a lot. I suggest the 2 pack, keep one in your car and one in the house.
Great product!!! very light, VERY BRIGHT, and it adjusts to whatever angle you need it to be. I'm an electrician and hooking up light fixtures in a closet is very difficult with a head mounted light, you always have to move your head to put eyes on the task. This light adjusts to where the whole closet lights up, you can easily see everything, and it doesn't blind you, great light for the price, that's why I bought two!!!
I needed some emergency lights I could use in case of an emergency for my car. I bought this lamp because it was usb-rechargeable. It's made of somewhat ok plastic, but holds up very well. The lights are very bright and it has a handle that can move and be adjusted in many ways. I really love it and the price was perfect. I highly recommend the lamp.
Shipped and received on time. Tremendous light output without the heat associated with halogen worklights. Perfect for working in tight spaces like inside inside kitchen and bathroom cabinets for plumbing maintenance or under vehicles where hot surfaces can be hazardous. Easily adjustable to put the light where you want it. No more trying to prop up a flashlight to point at the work site. Great product. I will be buying more as gifts.
I bought it for working on "stuff" at home, when I can't see well enough and don't have a hand free to hold a flashlight. This little guy is small and light enough to put anywhere. The stand is nicely adjustable. It's not a BIG FLOODLIGHT, but it brings enough work light for getting a job done in a small area.
Bought the lamp to be a mini-trouble light for working on projects and the car. It has a built-in stand, but no magnetic mount. So it will be a little trick to position the lamp where needed for me.
This is much better than I was expecting for the price. It's super bright. I have not used it enough yet to comment on the opportunity to test the lamp in the rain. However, it is indeed lightweight and compact and so far seems to be a good value for the price.
It is small but mighty. I was surprised how much light puts out. Being lightweight, it is easy to hang to shed light on what you want. The adjustable stand is great for getting the correct angles you need -- both on a solid surface or hanging.
I have a walk in closet with insufficient light. Not wanting to bother installing another light in it, I bought this. Just one is all I need in the closet to see everything very clearly. Love it, well worth the price.