SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome! Used it once already, and it worked amazingly well. It takes just a little bit of adjusting to get the amount of foam and the spread right. There are 2 adjustments: the spread of the foam and the amount of water injection, this may trip some users up as the dial is + and -. You could think the plus is more foam but it's more water to get more foam turn it in the negative direction to reduce the water mixing in. One other thing is don't turn it all the way in one direction as it will not mix, the directions explain that if you turn it all the way back it off a little for the most foam. Overall this is an amazing value with the pressure washer end nozzles.
This thing is awesome! It covers my suburban with suds so well you can’t see can’t see any color beneath the soap suds in seconds. I’ve been putting whatever soap in it and it’s been working with whatever. Lately, I’ve been using it to clean the siding on my house, it suds it up so fast with the nozzle set to full spread. If it broke tomorrow I’d buy another, it’s already earned it’s money in a half a dozen uses! I am using it with a 4K psi pressure washer, above it’s rating, but it’s been fine.
Works great with three different products I’ve tried... Griot’s Foaming Surface Wash and MR. Pink Super Wash. 2-5oz of product is all you need depending on how much suds you want, topped off with warm water. Half full bottle will give you at least one good solid covering, full bottle will give you two washes. Do have some concerns about plastic bottle and brass connection over time, but it is what it is. Solid construction in the canon itself!! Can’t beat the price or value!!!
I use this one on my truck with the Armor All ceramic wash and it works great. Where I am I end up with a good bit of dust and dirt on my house exterior. Since our garage door and most of our trim is black it shows dirt pretty bad. I throw just a bit of dish soap in this one on the house and it works really well for occasional maintenance cleaning outside. Using it with a gas powered Simpson pressure washer. Works great and the bottle seems to be pretty thick and durable.
Very well built. Fit right on sunjoe spx3000. Used Meguiers ultimate to suds car. Only issue is the adjustment seems to be either full or none. Goes through a lot of soap. I might just need to figure the ratio for the mix of soap and water. Adding straight soap to the container works but uses alot. I diluted it some and it worked the same. I'm gonna try a 60/40 mix next to preserve soap.
Seems to be very good quality...heavy brass body...I've only used it once with watermelon snow foam. It produces nice, thick foam that lasts...easy to fill, adjust, and generally use...I was somewhat surprised how well it works...really glad I didn't spend a ton of money for the high priced "big name" units...
Took a couple of minutes to master but the results were awesome. Used an automotive wash and wax which foamed great and stayed well on the vertical surfaces and allowed great soak time. Used my wash brush sparingly for stubborn areas and sprayed off. Easy Peasy, turned a really long job into a relatively quick job!
This tank is made from quality materials including machined brass and stainless, and should last a while. Generates plenty of foam from my Ryobi electric PW with Meguiar's or any good quality car wash when diluted about 1:10 in the container.
This is one of those rare cases where you don't get what you pay for...you get so much more! This is the first and only foam cannon I've purchased. This one works like a charm!
Love this thing. Makes washing my car a lot quicker and efficient. You have to use a soap designed for a foam cannon like chemical guys honeydew foam and you’ll be amazed. I’ve never used any other foam cannon but this works great for me. My only complaint is it will leak a little from the top just make sure to keep it upright. I use it with my electric pressure washer.
This thing works amazing, I use it with a 3400psi triplex Pump Pressure Washer with no issue at all, I get thick white foam that goes on and holds stuff to the car for several minutes.
First time ever using a foam cannon. I used it with a black max 1800 psi electric pressure washer and it worked wonders!