SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was tired of the little trees that would last about a week and constantly spending money on car fresheners. I've had the product for about a month and still use the same stick! They last awhile, I separately purchased a pack of essential oils and soaked it for a little and it still smells great! These clips are sturdy and the paint doesn’t peel so they make my car look great!
These are easy to do! Hardest part is picking out an essential oil scent you enjoy. Everyone makes the mistake of smelling the essential oil directly at their nose. Try waving it around in front of your nose sense that's how you will smell it. Anyways I thought these would work good for a few weeks and then run out of scent - nope this is by far the best. And it's just as strong as day one!
I like the simple black design of the clip. It blends in with my car vent and is barely noticeable. The essential oils I use on the refill sticks typically last about 2 weeks, longer if I don't have my vents blowing air through it often. It is great to use since I can switch up the oils for different scents and reuse each stick a few times before replacing them. I like it more than using the plastic air fresheners that are less reusable.
I love this car clip because my wife is carsick and doesn't like the smell in the car. Dripping my wife's favorite essential oil to this diffuser vent clip, the car smells much better. It can make our trip happy all day long. It's fantastic. I would recommend it to my friends.
Great quality! Love that I can choose the scent and use my essential oils with them. Gave the second to my mom and she loves it too. The metal case looks sleek and compliments my car really well. I usually add a few drops to the internal stick every week or so.
These worked well in the wintertime for me. I was so impressed. But now that it's warm out and I'm using a.c., I've noticed I can barely smell the scent. (Yes, I've replaced the inside with a new tube and more oils.) So, awesome in the winter when using the heater. Not so awesome in the warmer months.
I bought these the other day. They came the next day! Very well made material. The packaging is really nice. They refills hold the scent of whatever you put on them. I just used body spray I really like on one of mine. My car smells amazing. I will buy it again!!
Beautiful packaging (makes for a nice gift). I used Lemongrass Essential Oil (not included) on the diffusing wick. Hardest part was deciding which vents to put them on. Fits perfectly on any of them. Blends in perfectly. Love them!
I use these along with the vanilla oil, and the car smells amazing. These look alot cleaner and modern compared to most air fresheners, so that's a plus. They seem well made, and should last a long time.