SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I do deliveries so I am constantly using these types of holders and this is by far the best, though the magnet I'd have to say is almost too strong! Crazy as that sounds, but I'd rather have that than it falling off my air vent all the time. It's adjustable and you can tighten it a few different ways so it can stay put. 10/10 would recommend to anyone
I have a Samsung Galaxy S20+... it's large, kinda heavy, and awkwardly long. This holder's magnet is super strong! It even suctions when the two aren't fully lined up. Still, it's easy to pick up my phone too! It's got a strong clip for your car's air vent and stays put! I only wish the clip "lips" were a bit thinner.
I love the ease of a magnet phone holder but some are rather bulky and block too much of my air flow. This magnet is nice and streamlined, with minimal vent blockage. It’s easy to clip on and the magnet is strong enough to hold my phone securely even when off roading.
I really enjoy using this phone holder over the suction to the window type. The magnet is very strong and the phone stays on the holder. You can adjust the angle. Which comes in handy, as I am very short and my spouse is tall. We will be buying another for the other car.
Nice and convenient but if you hit the phone just right it falls off but other than that it is nice. Remember, it's just a magnet.
This magnetic phone holder is great! I like that you can tighten the clip which holds on to the vent. This keeps it secure and from sliding off. The magnets are extra strong and can hold my phone through the case. I have a soft shell case but it also held with my other hard shell case.
This device is very easy to install! The suction on the magnet that you put on your phone is very strong and will not fall off of the device while driving. I like that it is easy to take in and off of the vent- that way I can choose quickly if I want to use it or not.
I had the VanMass vent mounts for a bit, but they started to get brittle and broke. I've had these vent mounts now for about 3 months, the construction is less pieces and harder molded material. I think these will last much longer.
Easy to install. Easy to attach and detach. Strong magnetic hold. However, falls off my vents from time to time which is annoying
Wasn’t sure if I was going to like them or not. Having used them for a month or so I can say they are worth it. These things are so strong they even hold my iPad when I’m working remotely. Definitely recommend!
The best one I have used so far. I have gone through about five different kinds of magnet vent clips and other kinds of vent clips. This is the best one so far. Very stable on bumpy roads.