SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recently purchased a Jeep Gladiator after driving Chevy trucks for years. The mirrors on the Gladiator are pretty small and not very wide and I found that I had a huge blind spot. Found these here and they are perfect. Another review mentioned to make sure that when you install them to allow enough room so they don't hit the mirror frame, which was great advice. They adhered immediately, so make sure you go with the placement, there isn't a second chance. Once installed they work perfect when merging on to a 3 lane highway I can see all 3 lanes clearly. They come with good instructions for placement. I am happy with them and would definitely buy again if the need came up. They are well made and not "chintzy" at all!
I've got a van with no side windows and changing lanes and generally trying to see what was around me was a nightmare. I looked at the big extended side mirrors, or getting entirely new, bigger mirrors, but the reviews for these were so good and the price was so right, I went with these. And they are great, all of a sudden I can see! My anxiety about driving has improved/lessened after driving with these. I just wish one hadn't fallen off, I'm not sure how to stick it back on to prevent it from happening again.
It’s easy to see both mirrors from the driver seat and they are adjustable. The biggest advantage for me is being able to shift lanes confidently without having to crane my neck and look over my shoulders. Perfect for those with neck pain. I just ordered my third set and have been using these particular mirrors for years. They are high-quality and the image is clear. They are easier to see than any other mirror I’ve used.
Terrific blind spot mirrors. I cannot believe the field of view I now have. These little mirrors take care of the wide blind spot we had in our Prius. We are now amidst a move up the West Coast through heavily trafficked areas and haven't had one issue with missing cars that sneak in alongside ours. We are thrilled with them. Plus, I love that they are adjustable for best views for each driver. They were easy to install, too.
I got to replace a lens that came out in a car wash. The lens snapped back and worked.
Extremely pleased with this. Easily adjustable to guarantee coverage for ANY blind spot. And yes, they stay in place once you adjust them. Just don't go through a car wash!! I suspect they'd be knocked off for sure, I wouldn't risk it at all.
Definitely better than those round mirrors. Doesn't give nearly as much of that "Fish eye" view as the round mirror did. Works great for the driver side....but for me, the passenger side is not that effective.
Have had several different blind spot mirrors. Most were junk. While a little pricy compared to others, you get what you pay for. These are excellent, so I bought a second set. Best on market and highly recommended.