SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I previously had one of those "egg shaped" brush cleaners that you stick 3 fingers into to clean brushes and it was pretty annoying as soap would get into the egg and then cause your fingers to slip while cleaning. I began searching for a replacement and found the large cleaning pads to place in the sink, but thought... how sanitary is that? Will I have to clean the sink, then place the cleaning pad down? THEN, I found this! You hold it as you would a peg for your phone and clean your brushes in a circular fashion. I love the bottom left corner of it which has smaller little wavy lines as these are perfect for your angled and smaller sized brushes. Using your hand does not thoroughly clean brushes!! You really need something to brush it against. I use the bare minerals brush cleaning solutions that come in a squeeze bottle, however, I also used shampoo and it worked just fine. I have some friends that even use hand soap, it does not matter. This tool is the best. I bought two, one for myself and another for my sister and we will keep it! Love it!
This is the best thing I've ever purchased for my makeup arsenal. It cleaned my makeup brushes so well that they look brand new! Even removed old makeup stains that I've never been able to wash away, even with extensive scrubbing. If I could give this product 100 stars I would. I'll be purchasing a few more for safe keeping. You won't be disappointed! The only regret I have is waiting so long to buy this.
This is a nifty little gadget. Works very well and makes cleaning my brushes quicker and it seems to help get them cleaner than other methods. I had looked at the mats and honestly this is all you need. It’s fairly small but the different knobs textures on the surface do the trick. Highly recommend!
This simple product is ready to use, and it works so well that my brushes look new after I clean them. To clean it, just rinse with a small amount of soap and water, and it's good to go. I'm very happy I bought this.
Was smaller than I expected but it actually worked out great!! Super easy to use & its even useful for travel reasons. Definitely worth it
I absolutely love this. My hands would get so dry and itchy whenever I used my hands to clean my makeup brushes. It has lasted me a long time. Make up never sticks to it. I even use it to clean my mascara wands.
This really helped clean my brushes, I used it with eco tools makeup brush shampoo and the transformation was mind blowing! I even tackled my fiancé’ brushes, I was so excited!
Great choice ! I was able to wash my brushes and clean them thoroughly along with the brush mat.