SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is a cool gadget for pet owners. I would like to share the tips of precise measurement ①Install them ②Hold balance to turn on ③If it doesn’t show zero ,turn off and hold balance to turn on again,utill it shows zero. ④select unit and measure food. ⑤turn off All in all，tare it zero before measuing and hold balance.
So my dog is on a special diet and has to have her food measured out for every meal. This has made life a lot easier. I have tested it by using different scales and it seems to be very accurate. I'm very happy with this, and it's a simple yet brilliant idea. Would highly recommend.
We bought it to try and regulate our two dogs food intake . I have to say it has worked very well and both have lost weight accordingly. The scoop is very easy to use and accurate enough for our dried food to be measured - certainly takes the guess work out of how much food to put in their bowls.
I use this for weighing out my dogs food and splitting it up into tubs for breakfast/dinner. I found we were just guessing how much food to give her most of the time and I would forget to get the scales out so this is super easy. Soon getting another pup so it’ll be handy for using for both dogs
Excellent This is very handy in being able to know the right amount to feed I purchased this as my vet was concerned that my dog wasn’t eating enough and was loosing weight She now doing good as to me being able to weigh out her daily portion
I think a wonderful idea, but sticks. I cannot use the scoop to scoop and weigh, I havs to use another scoop to gently put the dog bisciut in and it seems to get to around 65g and stops, to by pass this I have to press scoop it goes up and then comes back to a weight…but this is mainly for our holidays so that I do not have to take scales with me to weigh my dogs meals!..Love the idea just needs tweaking!..I have lived with a set of digital scales without 75g on for an eternity..I am sure I can givean extra press to vet rhe right weight! As accurate as my salter kitchen scales..once pressed and added or taken food out to get 76g..
Perfect for the job. Our dog gets the exact amount of food needed. You just need to add the food slowly as too fast can cause the reading to alter drastically if you’re removing food to lessen the amount needed.Would recommend to anyone we know with pets.
This is a great product. I have 3 dogs who all have different food and different amounts. This is so easy, I’ve always used scales before and when we take the dogs in holiday they are bulky and I left the last set. This product is perfect because it just stays in the dog food tub. Love this product.
As far as digital scoops go, this does the job for measuring our dog food. The scoop is easy to scoop and clean. Other reviews mentioned it’s plasticy… can’t help getting away from that as it is plastic. It’s not going to hold a lot of weight but for the size of scoop you wouldn’t be scooping heavy stuff so imagine it will be durable. Measurement compared with our digital scale within a few grams so good enough for what we need.
Highly recommend this product! My cat has a problem with his weihgh and now it is getting better! The cat doesn't like that now his portion is less but I'm happy because it is better for him!
Good product, handy although not 100% accurate but good for what I needed. I usually use plastic gloves and my hands to weigh my dogs raw food but I cant get hols of plastic gloves due to c19. This hand held device does the trick but I found and tested that they were 20 to 40 grams out but fine doe what I need and probably wont be buying plastic gloves again as also better for the environment as less plastic. Pleased overall
Simple, inexpensive and works. Nothing else needs saying. Bought it for weighing the daily dog food allowance.
Fits the bill 100%. Decided it didn’t like being dismantled after weighing each meal ( twice a day). Accurate, value for money and arrived as advertised.
Good idea, comfortable to grab, easy to measure the norm for a pet, Perfect for the job ! Would recommend to anyone we know with pets . The measuring cup also auto turns off to conserve energy which I love.
I'm happy that now my dog will not be so faaaaat
A very average product, it’s not very sturdy. The weight measurements for mine are about 10grams off which doesn’t seem a lot but when trying to give a puppy the correct amount it is! And just seems cheap.
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
Have used these to measure my dogs food, and double checked on other scales and they seem very accurate, and they take the guess work out of the dogs dinner portion.
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
The scoop is very good, however a bigger a choice of attachable scoops for, small medium or large dogs would be better,having large dogs meant measuring two/three times
Fast and free shipping. Thank you very much!
fabulous product quality
Very nice , good quality. Thank you very much!
Very cool , I received it in good condition. Thanks to the store!
just received, no flaws found