SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This dog paw cleaner is a must have for dog owners. I have a chihuahua and a pit bull and we live in Colorado which has some extreme weather changes. Our backyard is like a mud pit after snow or even a little rain. That being said I am a super clean freak and I like my floors clean. We have 3 children and one is crawling everywhere. I want to make sure my floors are clean so I don’t have to worry so much about her putting her hands in her mouth because she is also a thumb sucker. This makes getting the dogs outside and back in super easy with no mess or fuss. My parents were visiting from New Hampshire and they loved the dog paw cleaner. They usually take their camper up and down the west coast and to many beach camp grounds with their Labrador. They brought up a great point about using it dry with no water to just get off beach sand. I have tried that with dry dirt on the paws with my dogs and it works great that way as well. Honestly I am so IMPRESSED! Plus, the shower or dog bath brush is nice because it’s flexible and scrubs good without hurting the skin or being to abrasive. Best part of the whole device it is washable you can put it in the dishwasher or it’s super easy to hand wash. My suggestion fill it with clean warm water in the morning and have a clean dry towel like the one included by you door and your good to go. Stick the paw in up and down a few times and pat dry…..THAT EASY! The lid pops off to clean and replace water. (Side note: my older Pit Bull has a growth on her paw and the silicone bristles are gentle enough that we can use it on her paw without any discomfort for her) Pros: -easy to clean and disassemble -works for small and large dogs -keeps your house and floors clean of outside mess -works with dry and wet sand and dirt -scrub brush is flexible for easy thorough cleans -bristles are gentle yet effective Cons: -I don’t have any! If it helps keep your house clean and makes your life easier I give it 10-STARS
So I’m returning from a short drizzly walk with my pups and noticed the delivery gods paid me a visit. Pretty nice living in a big city close to the post office. It was perfect timing because I just washed my sheets and the boys needed a foot cleaning. I opened the box, took out the tool, and put water in it. 1 minute later, I have my pit bull’s feet all nice and washed. I love it already. It has a wide mouth so that even my pit’s big paws fit with no problem. Both of my dogs didn’t seem to mind it be I will admit that’s it’s a lot easier than just using a wet towel. It really gets a lot off and I can see it being great with soap for those extra dirty moments. Perfect device that does exactly what you need it to do bad for a great price.
This is a GREAT product! I got the large to fit my 2 Great Pyrenees mixes large paws, and it couldn’t have arrived at a better time. After a fire on our property burned an area that the dogs regularly go, they came to the door with blackened paws from the soot. Since it is so cold, I didn’t want to use the hose to wash their paws. Enter the Dog Paw Cleaner! Filled with warm water, it was easy to dunk their paws in to clean off the soot, The soft silicone bristles scrubbed their pads and in between their toes for a thorough clean. The included towel was a bonus addition to dry their paws before coming inside. Easy to use and even easier to clean up!
Best. Thing. Ever. This product works like a charm. It gets the sand from between their pads, and is gentle enough that even my most stubborn pup tolerates it! I have a terrier/schnauzer that likes to dig, a mini golden doodle that is prissy about her paws and a standard labradoodle puppy that is still very fuzzy. We have a farm where it is extremely sandy and we stay in a travel trailer. The amount of sand they were tracking in to the camper was driving me CRAZY. It takes me three minutes to clean and dry off all of their paws. Seriously the best purchase I have made!
OMG. Does your dog have taco toes? Not anymore with this. Easy, so stupid easy to use. The hardest part of it all was just keeping my dog still. He really didn’t mind it once he was used to it. Clean-up of it was also easy. I had NO CLUE how dirty his feet were. The water was disgusting. YOU NEED THIS
My chihuahua reluctantly agreed to let my grandson clean his paws with this paw cleaner. It consists of a sturdy plastic cup with soft, silicone fingerlets inside for cleaning. Just fill the cup about 3/4 full with warm soapy water and put the dog’s paw in a few times. The paw comes clean in a jiffy. Repeat on the other 3 paws. It can be used on a little or a big dog. It’s portable so it’s good to take camping, to the park, or to use at home.
This is really handy. My dogs like to run around and play in the dirt, and they always come in with mud caked in their paws. This actually works fairly well to remove it. They got used to it pretty quick. The key for them was to do it without water first and get them used to the idea and give them treats. Everybody loves treats.
This has been a godsend. If it rains even a little, mud will get all impacted in my dog’s paws/pads. It drives me crazy. I was staining towels always trying to wipe all the mud off. This is so easy and makes cleaning her feet a breeze. I just dunk each foot a few times and twist a little, dry them off, and voila! I dump, rinse, and refill after each use. It’s amazing! No more muddy floors and towels.
I had a previous version of the paw cleaner. This one is much better- I think because of the way the brushes are placed inside. I have two big dogs- golden retriever and Labrador retriever and they love to run outside. The golden is a digger so her paws are often filthy. The cleaner really helps get the mud out much better than just using a towel and warm water.
Overall, the product works as shown. It is easy to clean and use. It isn’t quite as portable as I wanted because of the size, but once we pack all of her toys up to play adding this doesn’t seem to make a big difference. It’s great to use before coming in the house or getting in the truck cab on a rainy day.
I have big dogs who just run through the mud, and it gets all in their paws. This has helped tremendously to clean their paws so they can come inside. You just place water in it and then put the paw in and bring it back out. The soft bristles do not hurt the dogs. A great buy!!
We have an 80 lb German Shepherd and a 50 lb hound mix. They come in filthy! Our back yard is mostly dirt from them digging so when it rains their paws are so gross. This paw cleaner is easy to use and clean and does a great job on their dirty paws.
The product is good, fully corresponds to the description. There is no specific smell. Rubber is soft enough, plastic is durable. I would like the bigger option, like maybe twice bigger would be just right 🙂 for bulmastiff is small 🙁
Great tool clean well paws without stressing the animal. Size was great for a medium sized dog with 25 kg. THE product material and workmanship is great.
With all the rain we wanted an alternative to wiping the mud off our dogs paws with towels. This cleans the the mud off each paw first, then you just dry them with the towel. Works GREAT!
Convenient, cleans paws well. For the Corgi Cardigan is fine.
Works surprisingly well for how simple it is. Just take it apart and throw it in the dishwasher
If your dog has a large size and large paws, it may not be suitable. This is suitable for small dogs and medium-sized dogs
We have a cocker too and it works great!
Love it! Great for a lab mix or any fur baby with swimming paws lol
It does the job well. Even works on toddlers lol
Not only is it easy to fill and wash out, it actually works and gets off the mud that my four cats bring to the house from our garden.
There is no lid. I like to carry as little as possible and was not planning to carry extra bottle of water every time we're going to the beach.
The product is easy to use you just need put water in it and the only thing you need is a towel to dry the paws after cleaning.
This was a great product! I have a Great Dane and a Beagle at home. I haven't tried it on the dane yet but it worked great on our beagle (who gets the dirtiest anyways).