SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love these glasses! Amazing quality for the money. I used to spend soo much money on sunglasses but it’s brands like this that made me change my shopping habits and have saved me so much money! I love the shape of these glasses and the darkness of the tortoise shell pattern - super stylish and can be dressed up or down. I love that these aren’t “thick” on your face. Highly recommend!
These sunglasses are such great quality for the price. I was taken back when they arrived. The sides are metal and sturdy. The frames are a solid plastic, not flimsy at all. The hinges also do not stick like some cheaper glasses. The light brown is very neutral with pink hues. I receive so many compliments. These are truly like designer frames for a low price. I plan to buy more!
I bought these a couple weeks ago, and I wear them almost everyday! I get tons of compliments on these sunnies and they fit very well. The frames also appear very durable and made to last.
Great buy for the price! I’m honestly shocked at the quality considering how inexpensive they were. I have a fuller face and this style fits me well without looking tiny or weird on my face 😊 the lenses are nice and dark and actually polarized which I love
They’re excessively large and I look like I should be going into space with them but they get the job done. If you’re in the market for some real extra looking glasses, these are it.
I love these glasses so much! I’ve bought so many sunglasses in my life and these ones are extremely comfortable and stylish! I get tons of compliments for them whenever I wear them. I love the style and the color of the lenses, the first time I’ve ever bought glasses online, I just knew I’d love them! My optician friend was shocked when I told how much they cost! The value is just incredible!
I’ve been on the hunt for some nice sunglasses that don’t break my wallet for awhile. Plus the shape is nice on my face. I was worried about how big they are but hey more sun protection. I’m a very tiny person. I did bend the temples (part that goes over your ears) to fit perfectly behind my ears which resulted in the length behind very long so I just clipped it off. No overly use of plastic.