SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is pretty well made. It is a big watch so it may not be a good choice for someone with small arms or wrists. Oddly enough, as big and thick as the watch face is, the band is fairly short. I had to use the third hole, but I have big wrists and I wear watches more loosely. Setting it took a little time as the instructions aren't great but once you get it it's pretty simple. I can't say anything about durability as I haven't had the watch for a long time. It keeps good time so far and looks good. So far a decent watch for a cheap price.
My father's day gift to my husband. He doesn't like big watches but when he tried it on he was impressed. Very lightweight and looks really nice. Looks exactly like a branded sport watch except this one is affordable. Doesn't look cheap at all and he's been wearing it everyday working on cars so I'm convinced it's durable and will last. Aside from the good looks and great price I love the material it is made of. Not cheap plastic that will give up easily. Happy I found this watch.
I've only had this watch a week or so but I really do like it. I wear it for work and wanted one that I wouldn't care if it got dirty or scratched. The watch in person does not feel or look cheap in my opinion. It's comfortable and easy to set and overall is a tough looking watch. It looks more expensive than it is. It has time, day of the week and date which is all I need. I wash my hands with it on and have gotten it wet with no issues. I've worked out and sweated with it on with no issues as well.
Let me start off by saying I love wearing men’s watches vs women’s watches. I have more than 7 so far including this one. I love the look of this watch and the weight is crazy. Usually men’s watches are heavy because they’re a lot bulkier. This watch is very light weight, where you forget that you even have it on. I love it because usually when I wear my other watches they’re so heavy, my wrist will start to hurt or it will leave an imprint on my skin. Not this....I love it!
I have worn this for a couple weeks continuously. I have not had any water get into it thus far and I wear it in the shower every day. I did have an issue with the analog hands lagging behind the digital time for the first couple of days, but this has since corrected itself... Strange, but I'm glad. If I can get a couple years out of it, I will be happy.
I bought this watch a few months ago, and have worn it nearly every day since then. I have had absolutely NO issues with anything on it. If I had paid twice as much I would still be happy, but for the price you definitely get more than what you pay for...Very happy!!
Was looking for a beefy, rugged looking watch at a great price - and this is it. Yes it’s all plastic but for that price what do you expect? Love the face, nice and big. Shows day of week, date and dual time. Overall I’m very happy with this watch.
Bought it for my husband as a present, he really likes it. It fits him, it looks perfect and expensive. And I'm so happy because he likes it.
Just got the watch and I like what I see. It looks nice and is big like I wanted. I didn't give it 5 stars because I don't know how durable it is. But what the hell it was under $20.
Great looking watch, glad they're water resistant. Don’t plan on going swimming with it on but good to know. The watch is very accurate once it is set and very easy to read, clear glass, very good display
My son works in marine construction and I wanted to get a waterproof watch that he could wear to work. He LOVES it and all of his friends at work want one too~!!
I bought it for my brother and he loves it. It’s really value for money. He wears it everyday. I think it looks very good on him.
Looks and feels rugged. Nothing delicate here. Easy to read and though it might look intimidating, easy to set up time and date.
This watch is hard to set. The directions could be a little more explanatory.
Great watch. It has the right features. Easy to work and very cost effective.
Perfect size and color for what we needed. Very happy.
Nice watch. Large face. Good price. Very good quality.