SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good kit, worked well but there's a couple of tips to know. I went through 5 plugs on my first flat learning this. First off, the rasp tool is not very raspy and it takes quite a big hole to get the plug in. I started with a drywall screw hole and rasped it out 5 or 6 pulls. It was too tight and the plug tore before getting in very far at all. Redid that cycle 4 more times before the hole was big enough to get the plug in without tearing. It also helped that I took a look at the slot in the insertion tool and noticed that the inner edges were fairly sharp. I rounded them off so they wouldn't cut the plug so readily. That seemed to help also. Now we'll see if it holds air overnight.
I carry this in my Jeep, as I go WAY out in the backcountry and do not wish to be stranded. It stores well, and it's much easier to plug a hole than to try and jack up a 4WD in sand, etc. to put the spare on. Sure, it takes a little muscle and grunting to go through the hole, but lifting a 35-inch Jeep tire/wheel isn't the easiest either. It works very well on UTV/ATV tires as well. I've been able to bail people in those vehicles out of trouble, using this kit and my air compressor. It seems well made and has plenty of plugs.
While it takes a lot of strength to punch through the puncture hole into the tire. It works like a champ. A big money and time saver. Some people say to drill first to open the hole, and perhaps I should have done that, but I still managed to push it through and seal the puncture. The good news is that the tool easily withstood my entire weight as I pushed it in. The sealant strip worked as advertised. No more leaks.
This tool looks great, feels great in your hand & I’ve been able to plug 3-4 tires already. However, the rod coming off of the handle, that holds the rope plug, bends pretty easily while trying to push the plug through the hole. It straightens out fairly easily, but it was frustrating. If better, stronger steel was used it might prevent this. Also, the 2nd tool, the hole reamer didn’t bend, but was really difficult to push through. As a matter of fact, I opted to take a drill & team the hole with a drill motor/bit rather than the kits tool. If I found I couldn’t get the plug through the hole, I would increase the drill bit size slightly.
This is a decent tire repair kit for the price. As long as you are not repairing tires daily this is the perfect kit for plug repairs. I live in the country and find myself repairing a tire about every three months. I leave the tire on the car/truck, jack it up with a floor jack just high enough to take the load off the tire and repair it.
Used it on my tire that had a screw in it. Bored the hole by twisting in the bore tool. While getting plug ready with another tool, (plug is very sticky) and with some grease it was ready to plug up the hole. Took a little force and some time with that grease helped the plug go in easier.
Love the large handle plug tools, actually large enough for a man to get a good grip. The case holds everything right where it should be. I have already got my money’s worth in tire repairs on my tractor tires. Don’t buy those cheap throw away kits. This is a lifetime kit.