SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This phone holder has the perfect size for my car and it's very straightforward and easy to assemble (without reading the user manual). It's fairly easy to take your phone on and off, as you can slide the phone upward to take the phone out from the holder, so you don't need to make it wide open in order to remove the phone and to preserve the width setting so you don't need to make the adjustments every time you put your phone into the holder. Recommend it.
I have been using my phone mounted on the dashboard for navigation for some time, but one thing bothers me, especially in summer: the phone gets very hot after a short while, with all the heat it produces and the sun shining on it. So I wanted to try a vent mount, letting the cold air from the AC cool my phone. With the AC on, the cold air blows to the back of the phone, and the phone is cool now. Perfect holder, recommend it.
My car has a big dashboard and it was difficult to fit a magnetic based car holder. Also, the magnetic hold is not great with a phone case on. This one does the job very well and also holds the phone firmly. Great product.
Amazing product with excellent customer service which is unbelievably exceptional and it is something that just amazes me knowing that around this day and age we would see such amazing customer service and prompt resolution of any concerns related to their products i highly recommend them and one of the best sellers around i will always give them five stars for service and quality of products.
I highly recommend this product to anyone that likes to use the slim phone case for their smartphone. I will probably purchase another one for my wife so she can keep her hands on the steering wheel most of the time!
This is an amazing holder. It works great… but with the weight of the phone and case the vents tilt downward.
Perfect design to hold my phone very steadily from both sides and the bottom. Easy to install in my car vent. Prefer this vent mount over magnetic ones. Good quality. Definitely recommend this product.