SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After recently starting back on the bike, a couple of rides in i started to notice a bit of discomfort. My current bike seat wasn’t as comfy as i remember. It was only comparable to a guiloteen with wheels that was slowly with each ride beginning to cut me in half from the groin area upwards. This was becoming a problem as not only was I walking around like John Wayne in one of his finest western movie films, every time I sat down it felt like somebody had tried to give me a colonoscopy with a traffic cone (wide end first). The result was me requiring a new bike seat. When I stumbled upon this little beauty. Ohh how my life has change. Every bike ride is now a joy. It’s almost as if someone has moulded a bike seat out of the purest of clouds . Like a slipper for you back end if you will. Couldn't recommend more
To test it I went for a thirty miler yesterday and (thank the lord, because the saddle that came with the bike was some hideous instrument of torture) it was almost as if there was no saddle. Only after about twenty miles did I begin to feel the slightest hint of an ache, and it was barely anything. And I hit some shocking pot holes too, and even they didn't hurt. This saddle has completely changed my ride.
I haven't ridden a bike for around 20 years and weigh 18.5 stone, so I thought I was going to suffer after taking the boys for a 4m mountain bike ride over rough terrain. In preparation, I bought this saddle in the hope that it would ease the after effects, and I was genuinely surprised at how good it was for the money. I completed the ride (in comfort) re-discovered my enthusiasm for biking and am looking forward to next weekend! :)
I read several reviews comparing expensive saddles to very inexpensive ones to get a feel for what makes an expensive saddle worth the extra. What I found was that price appeared to have little to do with which saddles cane out as recommended. So I chose one that was right for dimensions and had gel and a hole in the middle. Perfect . Adjusted correctly this saddle is a great saddle
Feel comfortable for the long rides.I'm talking about 40 miles. When I do 50 it bother a little on the last 8-9miles
Perfect product in this price range. The first thing I tested was its weight which is around 170 grams. The I installed it on my bike easily, adjusted according to my convenience and now, I'm in love with this. It is a very innovative and stylish seat. I'd like to recommend it.
I was doubtful on buying this because it looked very small on the website and I thought it would snap by my weight but it is very light, flexible and strong at the same time. It can withstand more than average himan weight and it is more comfortable than any bike seat I have ever seen.
This bike seat is extremely comfortable, haven't had it long enough to test its durability. Not much heavier than stock mountain bike seat. For comfort gain, the extra weight is removed. Still reasonably slim for going over it in the trails. Make sure to adjust the pitch for your comfort. Highly recommended by me.
Big improvement. No bruised butt after hour long rides on country roads. Well made looks durable. Mat finish was a bit clingy to start with so polished with pledge.
This bike seat is extremely comfortable, haven't had it long enough to test its durability. Not much heavier than stock mountain bike seat. For comfort gain, the extra weight is removed. Still reasonably slim for going over it in the trails. Make sure to adjust the pitch for your comfort. Highly recommended by me.
Light weight but the flexibility is lower then I wanted
After reading the reviews from experienced riders, I knew this was a good deal. There is absolutely no reason to pay fifty plus dollars for a seat of equal value, comfort, and design. I highly recommend this upgrade on both road and mountain bikes.
Felt a little odd to start, it is quite large compared to my previois 2 saddles. Within a month however I stopped noticing the saddle at all. I just enjoy riding my bike at last. When it wears out, I will be back for another. Higly recommended
A bit hard and smaller than it looks on the picture, but it does works
A lot more kind to my backside then the seat that was on my bike. Fairly easy to fit as well. Very happy with purchase. Though with very long rides I would still recommend padded cycling shorts to make it even more comfortable.
Great feeling for my buttocks! The seat that came with my carrera started hurting after a long cycle so i thought id invest in a more comfortable seat and boy did I feel the difference!
Only had seat for 2 weeks and I have to say I have had no issues what’s so ever! No more pain in the A** very comfortable!!!!! Not sure how long it will last but what a great purchase
Very comfortable ride on this seat. Even for me a heavy rider on a road bike it was still very comfortable. Little to no saddle soreness. I gave it a 4 star because I would love to see it made with a pad on top. It would be a 5 star performance seat. With a good pair of biking shorts this seat performs very well.
Your bicycle seat is something you'd like to forget. If you're thinking about it, it's because it's painful or uncomfortable. I put this cover on my old hard bicycle seat and realized that I never thought about it anymore. It's nicely made and fits well.
Was a bit doubtful about how good this was going to be given the price but absolutely delighted with it. Looks good seems well made and most important of all it's comfortable
First, let me say that I have never found a really comfortable bike seat, except the super fat ones on exer-cycles and the chair-like one on my wife's recumbent bike. I'm an old guy with a mountain bike and city bike (not a road bike). I finally tossed my city bike seat into the box of other failures and decided to try one of this ilk. Real carbon fiber laminate seats of this type cost about $150. They are molded plastic. It seems that they believe that "carbon fiber" is a color, or that they can throw a few fibers into the molding press and use that as an excuse for the name. For sure, never buy one where the carbon laminate appearance is a grid painted onto the plastic. This one seems a reasonable step up from the really cheap junk. It's a little stiffer than I expected from the reviews, so my sit bones want padded bike shorts. Maybe it will fit better with time. Given the stress it gets, I hope that they put some chopped fiber into the plastic (not carbon fiber) to strengthen it. This is standard for injection molded parts. We'll see how it holds up...
Incredibly more comfortable than the seat that came with my exercise bike. I almost thought it was broken when I felt it bounce...then remembered it had springs under the seat for comfort. I highly recommend it.
Bought this saddle after my old one was stolen. So glad I've got it now. It's really comfortable and good looking as well. I'm enjoying the ride every single time now and even riding over pot holes it's not as painful as before.
Used it for the first time today it’s so comfy have used a wider padded saddle but this is much better good value well made will buy this type again
Got to say I'm quite surprised about this seat. It' a budget price but it really is comfy. Doesn't look out of place on my mountain bike either makes riding for hours a pleasure now.