SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With my new job I went from having to use a laptop at work for 25% of my day to 90% of my day and my eyes were always puffy, strained and fatigued at the end of the day. After 1 day of wearing these glasses I already notice a huge difference. I feel like there has been a 90% improvement on the strain my eyes were experiencing it was definitely worth the purchase.
Been having issues with my eyes due to the many screens I work from. Someone suggested it might be the blue light omitted from the computer screen. So I purchased these glasses and guess what. Problem had drastically been reduced. Slightly surprised at how easy the fix is. Looking for to using these glasses for many times to come. Thank you for making these glasses.
I have to say that at first glance I was sold, these glasses in person are just perfect for the “I need a pair just to read” glasses that double as a blue blocker. I got two pair, one magnified for iPad as I’m on that quite a bit in the evening and a plain glass pair for tv watching. I have only had them for a week or so but right off the bat I can definitely feel better able to sleep at bed time. I didn’t know about this process until I was complaining recently and a friend who uses them religiously said to try, I did and aside from forgetting to put them on occasionally, they work, and look great to boot. Excellent all around. Cheers
Only issue I have with them is they fit a bit tight on the bridge of the nose which took sometime to get used to. They 100% greatly reduce eye strain. I spend upwards of 12 hours looking at a computer monitor while I stream. Once I got off my eyes would be super irritated. Even into the next day sometimes but with these glasses I get none of that. Would and have recommended to everyone. Great product!
It definitely makes me feel different. I havent used them enough yet to say that they 100% work but I see that my eyes don't hurt anymore from any kind of screen that I have and it really eases the "pain" of the light of the screen when I'm gaming at night. I recommend them especially to people that already have some problems with their eyes. My eyes are perfectly healthy and I'm sure with these glasses they are gonna keep being healthy. Thank you for this great product guys.
I work at a desk staring and 4 screens 9-10hrs a day and I also have a sensitivity to fluorescent lights. I used to get headaches regularly and would get dizzy when in places with fluorescent lights such as grocery stores. I have had these glasses for about 4 months and they have made such a huge difference! I love love love them! They have cut my head aches way down and I don’t get dizzy from fluorescent lights when wearing them. I have gotten 2 of my office lady’s to order a pair also since they were having issues with headaches and they love them as well. I suggest them to everyone. I would definitely recommend these. They are 100% worth the money.
I had been thinking about getting a pair as I am a developer and spend immense amount of time in front of the screen when I came across an Instagram ad for 50% off and thought why not! I had a great ordering experience, super fast to checkout, delivery was extremely fast, the price was awesome. Now I can't make claims to how much they will help with eye strain, headaches etc, yet! But they fit great and are super comfortable plus my wife thinks they make me look sexy, so I'll take that any day! Thanks for making a great product!
I love my glasses!🤗 Best addition to any gaming purchase! My eye strain and just focusing issues have been less of an issue since I've been wearing blue light filtered lenses! The designs are super cute and sleek as well!
I used to think gaming glasses were a gimmick awhile back just a way for companies to make money. All that changed once I got a pair of Victory Series! Once I put them on it felt like it put everything in HD. I was super impressed. For the skeptics this is definitely a product true to their word!
I do not wear glasses or contacts to begin with, but these were comfortable, light, and do what they are supposed to do. However I did find that they get smudges and dirt on them very easily, even just sitting on my desk for a few hours I would need to clean them. Maybe its just the not glasses owner in me, its annoying. Other than having to clean them and that static they seem to produce when cleaning them so every little fiber sticks to them, they are great glasses overall.
These glasses right here are the Pinnacle of gaming glasses. I strongly recommend picking up a pair of these glasses. They keep your eyes in check . they don't dry up your eyes. They don't get heavy and to me thats the most important part.
I wear them everyday and the day I forgot them before I left for work I genuinely noticed the difference. As someone who’s spent way too much time looking at blue light from work and recreational gaming I was starting to get blurred vision from it and ever since I started wearing them it’s helped dramatically
I received the item today. The seller is an awesome person, helped me a lot to make a decision and responded to my messages very quickly. Thanks for everything.
It really need a lot of cleaning maintenance. Even after washing it with water, the glasses still feel a bit muddy. Occasionally, I would take it off and clean it again. In the end, I opt for using f.lux more often than wearing glasses. If you are into glasses and want a bit more physical protection, then this one is not bad. Keep in mind though, if you are a headphone user, using your headphone along with the glasses can hurt the side of your ears if you put them on for certain period of time.
My main concern was the magnification. When I received these glasses they did have a magnification, from previous experience with magnification glasses I would start seeing double numbers (like speed limit signs it would say 45, I would see a second set along side) This of course would be after wearing these type of glasses for hours on end and weeks on end. Once I stopped the problem went away. These glasses might work, I do not doubt that. Just for me magnification is very important.
I'm extremely happy with these glasses. I've purchased other pairs for work, and found these to outperform others I've tried. -Sturdiness: the lenses and frames are both well made and do NOT feel flimsy at all. Spring hinges are a great feature as well. -Case/Shipping: the glasses were shipped in the shell case, which I'm also grateful for. I've had other glasses be rendered unusable during shipping. Case is very nice too. -Blue light filtering! These have the best blue light filtering ability for non Amber-tinted lenses. Tint is very mild and doesn't district. You can see the indigo/blue reflection on the picture as well. All that said, I'm looking to get a second pair for my girlfriend when we play a console game or watch TV together. They're stylish enough to be used casually at home for nighttime tech use, but also worn at the office for work (and I receive compliments on how nice they look!). I'm always happy to recommend a good product/company, so I hope this helps!
These glasses work. I have noticed less eye strain and ease of falling asleep after gaming. I usually sit for 3-4 hours on the long side and less than an hour in the short side. The cloth they come with doesn’t seem to clean them well, luckily I have plenty of microfiber towels. They work much better
Love these glasses. I wear contacts when streaming so my eyes always get irritated. I’ve noticed less irritation while wearing these glasses. Definitely a must have if you are in front of screens for multiple hours a day
I love it! That’s so cool, i never thought i would be so comfy with these glasses. No headaches anymore!
After playing 6 hours of gaming noticed I had a little red eye and the next day when i got my eye where no red eye no fatigue I felt great to lay my head down and go to sleep with no eye strain and blurry vision! Awesome product! 💪
Way more comfortable than I anticipated. I have been wearing them for 8+ hours a day and I forget I'm even wearing them. I definitely recommend!
Quality and well made product. Have already passed on the link to a few others and their orders should already be on the way. Very happy customer.
This is not something I know much about, been playing video games for years and never really thought about maybe wearing something to help reduce the stress on my eyes. I know for me this has helped a little and can tell a difference looking at my tv without them on and then putting them on. So on the matter of these glasses I see a difference and not sure how big of a difference it actually makes on the stress for my eyes.
The goods arrived in perfect condition. The glasses are very good. The glasses are perfect. I thank you for the perfect shipment!
Very nice lenses, good quality, look expensive