SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm a traditional watch guy. I love my seiko and citizen watches, but always take them off when going to the gym. I haven't had much luck with other smartwatches in the past but recently I decided to give it another go. This smartwatch is simple yet meets all of my needs. At the time of this review I have worn the watch for about 3 days, so I'm still testing out all of its features. Initial impression was the relatively small watch face but after a few days, I actually prefer it. Bluetooth connection was fast and easy. I've been testing my heart rate regularly and so far I’m impressed by the watches accuracy (+/- few beats).
I purposefully bought this out of a desire to avoid paying hundreds for an Apple Watch or another popular brand and I'm not disappointed! The band is extremely comfortable to wear and very sturdy. To be honest the band is even better quality than some more expensive smart watches I've owned. It calculates my calories during my workouts, and has a timer. Beyond that it has some fantastic features I wasn't expecting for the price like the heart rate function. The battery life is like they say, 10 days.
I was looking for a tracker for my workouts that wouldn't break the bank, that was my primary reason for buying this. The additional calorie expenditure that the watch records is accurate. I did calculations (based on the average heart rate during my workout) and they were spot on to what the watch reported. It does record steps when I don't take them, for example if I am gesticulating in a conversation it counts that as steps.
Absolutely love this watch. Bought it for my son instead of an expensive brand name because of the price and I'm so glad I did. It feels like it's well made, it works exactly the same and my son loves it. Charging is easy and fast. I was afraid the quality was going to suffer for the price but it didn't. It's pretty good quality. It also even came with a sturdy box. I'd even recommend it as a gift.
Band is comfortable and it works great, especially for the price. I wasn't sure I was going to like a smartwatch so I didn't want to spend a ton of money on one and hate it. This is a great value and I have no complaints so far. It arrived almost fully charged. The battery lasted for 4 days before I charged it again. I probably could have gotten another day out though. Been using this smartwatch consistently for the past couple weeks so far and I'm happy with my purchase.
Ordered this for my father in law and I honestly wasn't expecting much out of such a cheap smart watch. I figured if it's junk, It won't break the bank. To my surprise it was solidly built. The watch itself felt solid and not like some flimsy cheap plastic. The armbands are smooth and also solidly built. The app itself is not buggy and is better than I expected.
After searching for the best smart watch at a decent price I found this one! I was looking for something that would give me my heart rate and tract my walking steps. I didn't need anything fancy but this watch goes beyond all my expectations. It's cute and fits comfortably.
This is a great smart watch for the price. I bought this as mostly a trial run before spending the big bucks on a Galaxy SmartWatch to make sure I would like it, wear it, and use it. Overall I'm super pleased with the performance for the price. It tracks my steps and monitores my heart rate. Overall for the cost though I really can't complain.
Get this watch if you haven't owned a smart watch and are curious to see about owning one, given its lower price. I mean it works, and is fine, but I honestly haven't been too impressed overall and wouldn't spend any more than what I did, at this point.
This is my first smart watch, and I couldn't be happier with it. At under $40, this was a steal! The battery life is great, and it's SUPER easy to pair to your phone. It's so nice to be able to log my workouts right from my watch!
A few months ago I decided to start focusing on my health and joined a gym. I did not want to spend a ton of money on a fitness tracker so I thought I would try this one. I really like it and it seems to be tracking my workouts well.
I love this smart watch! I have had it about a week and a half so far, so not long, but so far so good. It does so many things. Heart rate, steps and calories burned. The app is very simple and breaks down everything for you.
Battery life is great. I mostly use it for counting calories and steps. I'm glad I didn't spend $200 for a galaxy watch because this watch does what I really need it for. I would give this watch 10 golden stars if I could!
All in all it's a good watch. It needs to be connected to a smartphone by Bluetooth but that's not a problem for me.
I think it’s a really good first timers watch. Also I think it would work great for someone that isn’t super tech savvy.
Probably not the definitive health tracker in terms of accuracy or capabilities.
I use this watch to track my steps and my heart rate. It is very functional.
I love the look of this smartwatch,it’s comfortable to wear.
Great fitness tracker! I like the style and fit of this watch.
Great watch and fitness tracker especially for the price.
Awesome watch, superb battery!
The watch is perfect.
Pretty ok watch.