SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For the better part of a year i was fighting to eat sunflower seeds around my home and other areas without making a mess. After I discovered this product I thought it would be well worth it. It cleans really easily and you can finish more than one pack of sunflower seeds without even having to empty it out. Straightforward product but the real value is the ease and convenience of being able to pickup a pack of sunflower seeds without having the hassle of finding a nearby trash bin, napkin, etc. You’ll love it and the color choices are always a great addition
Its perfect for eating sunflower seeds which is why I got it for my mother who is a sunflower seed addict! The only thing that I didn’t like about it is that it is two levels that connect (the bowl in the bottom and the phone holder and smaller bowl in the top) did not like up and have a weird hanging edge that sticks out. Nevertheless it is still useful and a great gift which is why I’m giving it 5 stars!
I bought this item for my boyfriend because he would always use either cups or paper plates for his sunflower seeds and he'd always end up making a mess. He loves this product and used it last night after it arrived. It also opens up for easier cleanup.
I really like this 😂 my fiance' I bought it for ended up really liking and he uses it all the time. It's a lil hard to clean since you have to take it apart but it's worth it. It's plastic so it doesn't feel super sturdy but it is!
I don’t really use the phone feature of it because it doesn’t fit unless I take the protective casing off. I’m a bit of a seedaholic and it’s a great place to put the shells and then dump out when I’m done. It cleans very easy.
I love this! It's an amazing multi use product and has alot of room in the inside. I didn't think it was going to be as big as it is and I am happy it is. Awesome for snack lovers.
This is the item we never knew we needed! My husband has used it almost every night since I gave it to him. Easy to wash. It’s not “cute” and it’s a bit bulky for storing, but those are my only complaints.
Got it as a gift for my friends birthday. She is obsessed. Great gift for all ages and something you never knew you needed until you get it.
I bought this sort of as a joke for my dad but he really likes it. It's very sturdy, definitely feels and looks more expensive than what I paid for it. Great item!
Bought for my co-worker and I to eat our sunflower seeds. Works great. Keeps the seeds hidden from neighbors and is easy to clean
Greatest invention since sliced bread!!!! I love eating sunflower seeds and this is perfect if you’re lounging and watching tv or something on your phone
It arrived faster than I expected and well packed. Overall quality is good. I'm satisfied with my purchase and store work.
It is so cool! I like eating sunflower seeds using this bowl. But it is perfect for any snack!
I got this mostly as a gag gift for my mother. She loves eating sunflower seeds while playing with her iPad. I was happy that her iPad mini fit because the pictures show a phone. Can’t really set it down when she has her iPad in it because it topples over but that doesn’t bother her. The only thing that really bothers me is that it was a little defective. The top piece and bottom doesn’t fit perfectly.
My husband loves pistachios, and he likes to buy the ones in shells so it takes him a little longer to enjoy them. He has a seriously strong "too much" gene, so rather than sit down with a whole bag and make himself sick, he can pour them into here and it fits many fewer nuts due to the size of the shells without him having to think about portioning. Then the bottom of the bowl houses the shells safely until next time one of us gets up and can throw them away. Very easy to pop apart and toss in the dishwasher and put back together.
The bowl itself is awesome. I've been wanting one for a long time. I love to eat sunflower seeds while playing Gin Rummy on my phone. The only problem is the bowl is so lightweight, when you put your phone on it, it flips over if you don't have something heavy inside of it. Sunflower seeds aren't heavy enough! So, I don't really use it unless it's propped up in my lap. For heavier snacks, I'm sure it's great!
Best idea ever and perfect for both holding your phone and eating snacks.
This thing is amazing! My daughter loves to eat pistachios and sunflower seeds. It’s way sturdier then I though. Comes apart easy for cleaning, however it’s bigger then I thought. Also a bit odd shaped for storage, hence the four stars for cleaning. Over, amazing buy!!! Highly recommend
I bought this on a whim on a lightning deal because my husband eats sunflower seeds all the time and I thought it would help alleviate some of the mess he leaves behind him! It works pretty well and he seems to like it, he uses it a lot!
I love the idea however execution is little poor, it flips easily if you use plus series iphones... Easy to clean, the bowl could have been larger and the bottom part little smaller, also for easier storage top part could have been inserted upside down when you dont use it. love it anyways...
A very clever way to eat shelled nuts and not make a mess. The two piece bowl is a lightweight plastic. The size is perfect for me, but it can be a little difficult for people with larger hands to toss the empty shells in. I am very happy with this purchase. It easily comes apart for cleaning. This would maje a cute gift, along with some shelled nuts!
I love these. They are cute. Bigger than I expected. Phone fits in even with the phone cover which made me happy because most phone holder items wont support the thickness of the cover. Bought extras for gifts.
Bought this because we are a family of sunflower seed eaters. We all love this.
Bought it as a gift and my husband thought it was goofy - but I bet he'll use it!
Much bigger than I realized - easy to clean out and holds my phone up nicely.