SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this set! This purchase was inspired by Home Chef meal kids I’ve been getting for over two years and have guessed or caused extra dishes on the olive oil volume the entire time. Everything else comes pre-measured. This is SO much quicker and easier to use! The only thing I don’t like is the number of pieces to take apart and reassemble to clean. My first purchase I never got it back together and it didn’t work. Second purchase was never received. This time the stars aligned and I absolutely LOVE this product!!
The dispensers are really drip-free and look beautiful. I checked the measurements and measured my cabinet before ordering. The dispensers are only supposed to pour out the amount you squeezed into the top reservoir as long as you keep the two squeeze holes on the silicone press covered. But when you start pouring, the oil continues to come out of the bottom part into the top reservoir and you'll end up pouring more than the amount you want.
Love it. I purchased this set to use with a different oil that I use two to three times a day. The original bottle it came in was large and glass and hard to hang onto. It's also not cheap so the last thing I wanted was for it to hit the tile floor. This bottle works perfectly. Easy to grip, measures the exact amount with a very simple squeeze with easy ry read measurements on the side and pours perfectly. No muss, no fuss. I'm ordering another set for my olive oil.
Very useful product easy to use. Does not spill a drop. Easy to clean and handle. Keeps my kitchen clean. I use oil for cooking everyday and this is really useful. One for vegetable oil and another for olive oil. For cleaning I just put these in dishwasher. Nice way to keep hand clean while cooking
I purchased this item because I wanted to finally learn how to make different dressings. My husband initially was reluctant to use it when the item was originally delivered, but after a couple of tries he realized how simple it was to utilize. We love it. You have to press both buttons on the sides to fill the reservoir and dispense the product, but it works great. It has excellent measuring capabilities for cooking and baking, and that we would definitely recommend the product.
Love this dispenser! This purchase was inspired by Home Chef meal kids I’ve been getting for over two years and have guessed or caused extra dishes on the olive oil volume the entire time. Everything else comes pre-measured. This is SO much quicker and easier to use! I love that it can be cleaned in dishwasher, hate washing oily bottles. This time the stars aligned and I absolutely LOVE this product!!
Very useful product easy to use. Does not spill a drop. Easy to clean and handle. Keeps my kitchen clean. I use oil for cooking everyday and this is really useful. One for vegetable oil and another for olive oil. For cleaning I just put these in dishwasher. Nice way to keep hand clean while cooking.
Nice and easy to use. Drip free and also looks good. Good value for money.
this works great in controlling the amount of oil you're pouring out. It's easy to refill. It's a little tricky getting the top section to fit just right to use the first time, but no problems since. I don't know how my daughter did this, but she broke one of the tops so now we have two bottoms and one top.
Good quality ! Looks amazing!
everything's up to standard
This is a really great product. I use it for avocado oil and olive oil. You just pump the amount of oil you want and pour it out. I cook with avocado oil and put olive oil on my salad or bread and the ability just to pour it out is really convenient. If you use oil for cooking or on salads this is what you want. I'm pleased that I bought this product and this is the only oil dispensing system I will ever need.
this works great in controlling the amount of oil you're pouring out. It's easy to refill. It's a little tricky getting the top section to fit just right to use the first time, but no problems since. I don't know how my daughter did this, but she broke one of the tops so now we have two bottoms and one top.
Fast shipping. Good quality. Five stars to this store.
Oh my!! Am in love with these dispensers!! Easy to use and dripless. Just a squeeze on top at both sides, front and back, and good to go!!
This dispenser with the scale looks damn cool!! LOVE IT! thanks to store!
Very happy with quick delivery - just in time for the holidays
I received dispenser with the scale within a couple of weeks. Like it so much.
it's always cool to get a new kitchen utensil without any additional expenses. thanks for the free shipping!
I love this... arrived in really good condition! No defects! Thanks!
Gotta love the seller, it's always fun and productive to have a chat
Love the dispenser with the scale. Thank you very much!!
Really helps in kitchen. Unfortunately, it's not air-tights.
Thank u! I was a little worried how the bottle will be treated during the shipment, but the item is perfect!
Got two of them, both orked great, I use the small one for oil and the large one for cooking wine.