SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works great, even with a relatively thick case! I also confirmed with a meter that it is quick charging at the maximum 15 watts and sometimes peaking at 17-18 watts. The only difference I could tell is that it is slightly thicker and the magnet seems slightly weaker than Apple’s. These very minor differences are only noticeable if you compare them very closely.
This is a great gadget. It’s a small compact charger that magnetizes to your phone so your phone remains equally functional while charging as it would be otherwise. For those of us who are on our phones a lot, having to take a break in order to charge a battery can be very inconvenient.
WORTH THE MONEY! I have seen the other iPhone chargers and most of them are overpriced or cheaply made! Buy this to see what everyone is talking about here in the reviews section!!! You won’t regret it!
The charger works perfectly with my iPhone 12 even with the silicone case! The magnets on the charger grab the back of the phone in the correct spot and the phone begins charging.
I really like this charger and consider it to be a "next generation" charger compared to what I had before. It’s much smaller and magnetic operation is much better!
This works amazingly on my iPhone 12 Pro Max! Great fast charging and I can move my phone around while wirelessly charging it. The quality is amazing!
Charger works fine as long as your phone does not have a case with a built-in metal kickstand or pop socket. No metal can be placed on it or it overheats.
I highly recommend this charger to anyone wanting a wireless charger but does not want to spend the big bucks on the name branded one.
Easy to use, adhered strongly via a magnet link to the back of the phone and immediately started charging. Hopefully I’ll last long!
I just received this today and am impressed. It works through the Apple silicone skin on my 12 ProMax, and works with Airpod pros.
I’m so happy that their charging box is compatible with my iPhone 12. Great price for the quality. Super happy about my purchase.
I put it into my overnight bag when traveling. It’s really small and fits in with all the other necessities while traveling.
Sleek form factor. Charges just as fast as the official apple charger. Great price, great purchase! Love it.
The magnetic connection is very weak on my iPhone X. The phone barely stays on the magnet.
This is exactly what I have been looking for. It does everything they claim it does.
Excellent charger! I like it so much I purchased another as a gift for my dad
It is clean and lean. White and aluminum. Great magnetic power.
Very plug and play friendly, a good buy and no regrets so far!
It works even through a very thick OtterBox case, nice!
Very satisfied since it works as said on the description.
If you’re on the fence buy this one. It works flawlessly!
Very nice alternative to the official apple charger!
Great product. Definitely would purchase again!!