SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What's nice about it? First, it's size is just right for a bedside table/night stand. The unit has a very useful digital night light that illuminates the base and provides a good deal of light in a dark room. What limits this unit? First, the controls are not intuitive. Second, it only picks up FM stations. Certainly FM is likely used more by most people today anyway but there is no way to use the unit to pick up AM unless you connect via bluetooth and use a service. Worth the price and the purchase but may not fit everyone's needs.
This clock just arrived today and overall I love it. It's a nice solid black, that matches my bedroom decor and it's really sleek looking. I'm actually glad I decided to purchase it. it. For the price it's really a steal!
Overall I gave 4 stars due to one thing - the alarm that comes with the unit... I wake easiest to a buzzer sound, there isn’t one. It’s overall not bad, just not quite jolting enough. I’m sure for most it’s fine, I just sleep heavy.
This alarm clock is a great addition to my room! All the functions work properly, however, it does take a while to figure out how this device works. But if you have the time to learn I highly recommend this product.
The radio tuning is not what I had hoped it to be. You can not tune a variety of individual stations. I am still very happy with my purchase and the overall quality of this alarm clock speaker! 😀
I am using this in my studio bathroom as a clock, but also for music. I like that the design is intuitive; yes, it comes with instructions, but I could figure things out just by looking at the buttons.
I found I sleep better while listening to something, and the bluetooth speaker is great for this. It’s cheap and does it’s job even though I’m struggling a bit to set up times and such.
Compact, easy to see, sounds better than any other alarm clock I've had previously. Controls are ok, but could still use some minor improvement, but I'm being rather picky.
It's a pretty good alarm clock, and does quite a bit for its price. The only thing keeping me from giving it five stars is the buttons feel a little flimsy but it's a good clock overall.
The LED display on this clock has a very sleek and clean look or finish, and the digits appear very clear and just the perfect size for a table or night stand placement.
I love everything about this clock. With its slim profile, it fits on my mini clamp-on side table just fine with room for my tablet, phone and other small items.
Very elegant little clock and full of surprises, really loaded with other features. Take your time in trying out the other features... Would recommend it.
Very elegant little clock and full of surprises, really loaded with other features. Take your time in trying out the other features... Would recommend it.
Nice bright and big number display. The only thing I am not a fan of is the speaker quality; but I guess you get what you pay for.
I wasn’t looking to spend too much on an alarm clock, but also wanted usable features. This clock delivers in both areas!
This is a very nice alarm clock. It is easy to set and use with good FM reception, a nice display, and a decent speaker.
This unit is a bang for the buck, Dual alarms, FM radio gives great sound, and Bluetooth. What a deal.
I bought this as a gift for my sister and she loves it. I’d say for the price, it’s a cool little multitasking clock.
Perhaps the best value for an alarm clock you can find.
I'm quite satisfied with this alarm clock :-)
It works perfectly for my son's room!