SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bluetooth speaker is absolutely awesome and will allow you to have a concert in your own home. It connects easily to most bluetooth devices, in a matter of seconds. It will stay paired up to 32 feet, it’s really nice that you don’t have to stay close to it. Judging by the coating, the speaker is very durable. It’s compact and doesn’t take up a lot of room. This is a well built and overall, a great speaker. You will not be disappointed, it sounds great!
On hearing the speaker when it arrived, I was quite blown away by the quality of the sound, so I bought a second one and as they both join together when activated the sound was even better and filled my garage up with sound, for such a small speaker the build quality is excellent!
The speaker feels solid and well made and hopefully therefore will last a good length of time. It is a good size to easily handle, and has strong enough volume for either indoor or outdoor use. I tested it with a variety of music genres, all sounded really good!
It’s shocking how good it sounds. Connects easily! For speakers of this size, the sound is really good, and increasing the volume will not distort the sound. The price is totally worth it.
I'm literally very happy with the material and sound qualities which are impeccable!! Bluetooth range is also very nice as it connects in more than 5 meters.
It’s much smaller and quieter than expected. I happen to own a smaller speaker that is much louder so I'm mostly dissatisfied with the sound quality.
I couldn't get it loud enough while working outdoors. It's great if you're in a room or nearby. But I work outdoors and need something louder.
I'm very happy with this speaker, it's compact and lightweight enough to take with you on the go but big enough to give good sound.
Very easy to set up and use. Excellent sound quality. Love the flashing lights too. Beyond happy with this purchase!
The volume, bass and sound quality are surprisingly good for such an inexpensive and relatively small speaker.
Wow!! That’s all I can say for the sound quality, the loudness is fantastic the bass is unreal for this small box
I love the design, it's neat, has a strong and nice sound, fancy lights, could not be happier, thanks.
The sound is great, the quality is greaе and the setup took literally seconds!
Lightweight, well made and amazing sound quality!!