SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered this keyboard because it matches my setup perfectly. Just plugin the keyboard and it works! This keyboard has many great LED functions and does all the things promised. The buttons have a deep travel which I personally like most. But has a softer noise than most mechanical gaming keyboards. That is why I love it! This keyboard does not support "Aura Sync'' which would have been even more fantastic if it does, but nevertheless for this price it is an amazing product. I recommend buying it.
I am not a gamer, so I don't need anything too complicated, but I do spend a lot of time on the keyboard and value a responsive, nice to the touch keyboard. I really wanted a keyboard that didn't require so much real estate on the desk, and more importantly, was also backlit, which is a feature my eyes cannot live without any more. This keyboard not only meets those requirements but it also feels incredibly solid. It is relatively heavy, which along with its design, makes it stay put on the desk no matter what.
It hits everything I want. The price is reasonable. The look is crisp, clean, and neat. Even the logo is minimalist and not obnoxious. The base is heavy and not going to move on you. Easily the heaviest keyboard I have owned. It has backlighting that can be controlled with variety and can even be turned off completely.
One minor annoyance is that the key switches are sometimes easy to pull out, and sometimes incredibly difficult. It can vary from one key to the next. Every key switch position might be difficult or hard to pull out depending on variances with each cutout or switch.
Semi mechanical keyboard. I’m quite satisfied with the way it feels, however the letters printed on the keyboard are barely visible without backlight
It's a really cheap option if you want to get a nice keyboard. But of course it won't be as good as the expensive ones so i guess it's worth the price!
The space key makes a little too much noise but apart from that the keyboard is very beautiful and classy, and remains very pleasant to touch.
Item came in good condition and the quality is just like those expensive keyboards! Just that this is WAY cheaper
This keyboard is solid, heavy duty, and a worthy keyboard for gaming, writing, or anything else in-between.
All in all very happy with the build quality, mechanical switches, sound, lighting, heavy metal base, etc.
Great typing experience with good audible keystrokes but not annoying, perfect balance I would say.
So far so good. All keys and backlight options are functioning properly. Great deal for this price.
This keyboard is cool! It looks like mechanics, but it's a membrane.
I've had my keyboard for a few days now and it feels awesome! :D
Looks nice and solid!