SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This mouse does the job and works perfectly fine. There's no additional set up, just plug in the USB receiver, turn on the mouse and voila! It works! It's lightweight and feels very smooth to the touch. The bottom feels and looks very "plastic" though but for this price I would not complain. Although I wish there's a battery status indicator, I guess I will find out when it dies. :)
I was nervous because it was cheap. But it connects wonderfully and works well. All you do is plug in the USB to the port and that's it. Only thing is it is really light, so I think most of us expected it to be weighted down when we move the mouse. Very hard to explain, but I have no complaints and it works great.
I just needed a mouse in my dorm on my desk. This one is quiet so it doesn’t bother my roommate. Also, it’s simple so goes with the look I was going for. Took it out of the box, and it worked instantly. Personal thing - it's a bit flat so maybe get a mouse pad with cushion to rest your wrist.
This mouse is everything. It's easy to use. It will "fall asleep" and all you have to do is click to wake it up. Remember to turn it off to conserve the battery. Also, the sensor is sensitive. I think it's a great thing. You won't be disappointed.
This mouse I use for work. I would not recommend this for gaming because there are no extra keys. The mouse works great and the USB has a storage place inside the mouse. Well built and works great!
I love this mouse, it is absolutely silent and smooth. I needed to replace the mouse that came with the computer but didn’t want a huge ugly one. I bought this one and would buy it again!
The appearance is nice looking. However, it is not sheer enough. I am not using it on a daily basis while I am working in front of the desk. Only use it when I need a remote control.
I love my mouse, it is so convenient for travel, works perfectly with my HP Stream laptop, and is great value for my money. The white is so classy and cute too.
I used this mouse for work, gaming, and leisure use between multiple devices - easy to use, long battery life, works on most surfaces.
This mouse is really comfortable to use, sleek, and easy to clean. Tracking is nice. Very slippery on hard surfaces.
The product design is great, easy to set up. But it did not work properly with my Lenovo laptop.
When using the mouse the clicking and scrolling is very quiet and works smoothly.
Very flimsy. Did not feel sturdy like a typical mouse.
Sleek and quiet! Does everything it says it does!!
Bought for my laptop and it works great
You definitely need a mousepad to use it.
Used it for my laptop. Works very well.