SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The wireless charger is made of a matte coating and an aluminum case, so it's light and easy to drain off heat with a durable material. The advantage of this charger is anti-slip design, the phone charging dock is protected and charging is stable, avoiding falling damage. Wireless charging is designed with a stable sensor, an indicator light is on when the phone is placed and is in the charging time. Good product!
Got this to charge my phone at fast speed. The charging pad is very thin and I was able to charge my phone even with a case on it. There are rubber pads on the bottom of the charging pad to prevent it from slipping off smooth surfaces. It came with a charging cable but I used my own since the one provided was a bit shorter.
I purchased this charger for my new iPhone 11. I love the convenience of being able to just lay my phone on this charger without plugging in any charging cable. It works very well, but I do have to mention that my phone feels a little warm after being on the charger for longer periods of time.
This product seems to work fine. It charges my phone through the case. However, unfortunately it tends to stick to my phone case (otterbox) whenever I set it on it. So when I grab the phone to use it, I get the charger and the cord and anything else the cord can sweep off the table.
Slim, lightweight and simple design, sturdy metal surface adds sophistication to the charger. Protection from overcharging keeps the phone in a state of absolute safety and not affected by quality reasons. Suitable to take to work and school without causing trouble. Nice :)
This charging pad looks and works great! It’s super thin, looks nice and sleek, and has all the features you'd want - rubber grips on the bottom to prevent it from moving around, auto-shutoff once your phone is charged. I was extremely impressed, especially for the price!
Works great with my iPhone 12 Pro. Very lightweight and easy to use. You don’t have to move it around a lot on the pad to charge. Would purchase again! Thank you.
The charger works great. Very easy to setup - just plug into any usb charger. The lights are helpful to show that the charge is working. Sleek design looks nice.
Effective, easy to use and fast charging. This is especially great to have as one universal charger those who have multiple devices
Works beautifully. It has a soft touch plastic feel on top that doesn’t let my phone slide around if I bump my table or nightstand.
Product does just as expected. This is my first wireless charger I've ever used, so I don't have anything to compare it to.
This charging pad charges the phone very fast. Easy to use usb cable and slick design. Well worth the price!
It charges my phone instantly, there are no delays and it is fast. Recommend this product for everyone.
Easy to use, and it works great for iPhone or Pixel (I use it for both).
Awesome product, it charges so fast! I love it