SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, I have only been using this product a week and what a difference! I will wear it for 30-1 hour and move my jaw up and down from time to time to give it a little “workout.” After all the great reviews I decided to try. Don’t hesitate! Worth the money!
This V Line mask is great for creating a wonderful chin up. Very comfortable to use and so easy to use. I can even wear it all the morning while I'm drinking my coffee or during my morning routine. Affordable price. Truly recommend.
The mask consists of an elastic material, stretches well, and has a lifting effect. I am very pleased with the result!😍 Perfect while reading or watching tv-doesn’t bother me at all.
Great product to help reduce double chin. it won't eliminate it but it will reduce it. This works!!
A wonderful mask for prevention and skin tightening on the neck and chin. I saw the results after two days of use. I am very pleased with the purchase.
I love this V line mask , I wear it every night and even though it does not .. “DOES NOT “ do the miracle of get rid of my double chin .. but I have to say I have seen somewhat of an improvements..
I purchased the lofting bandage for my double chin. I love that it is reusable. So far I like how it works. It is what I expected.
I love this wrap. It's super comfy. I've slept with it on for the last two nights and I already notice a difference.
It says to wear it every day for an hour for 4 weeks, so far so good. Pretty comfy and I can see it lifting things.
I am using it for the double chin and I had excellent results with my hyaluronic acid, I loved it !!
I have tried this product a few times now and I find it to be kind of uncomfortable around the ears.
It’s even comfortable enough to sleep in! Buy it now, it’s worth it!
I love this bandage💖Simple and effective prevention of the second chin and saggy skin.
Was shipped fast.
This is so easy to use. I think that I will love the results.