SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This curler came packaged beautifully in a little velvety tie bag. It feels comfortable in your hand and curls your lashes perfectly. This is the first curler I’ve used where it doesn't give me a squared eye lash. It curls rounded instead which is what I want. It came with extra rubber inserts which aren’t super hard like other brands. They give a little which I feel is more comfortable on my hand. Definitely recommend and will definitely buy again.
I’ve been using an eyelash curler everyday for over 30 years. I’ve gone through so many of them over the years. You usually get what you pay for. I wasn’t expecting much from this one because of the price. I was just curious because of the good reviews. To my surprise, it works just as well as the high end eyelash curlers. Buy it. You won’t be disappointed.
This is an amazing eyelash curler, I was afraid to use the curler for years and read all the reviews and decided to give it a try and I loved it. It is so soft and comfortable and comes with an extra pad too, thank you!
Just good. It works well with my eye shape. I have hooded eyes and it’s really hard for me to find eyelash curlers that work for me.
This is the best curler I have used yet. I have naturally long eyelashes and I need them to curl up so they don’t brush against my glasses and leave oil marks. I am also allergic to mascara so curling my lashes is important. I’m very satisfied with this product.
It works well for my Asian eyes. It fits really well for my eyes. I am able to get the little lashes towards the inner corner of my eyes. I'm also able to get to my lashes at the outer corner. It doesn't pinch like other eye curlers.
The only reason I didn't give 5 stars is the curler doesn't open very far so you have to maneuver a bit to make sure you get all of your lashes into position before clamping.
I Wish I had a picture to share, the best eyelash curler I have used. It is super easy and sturdy and it actually works. And is pain free. Buy this instead of the ones at the store.
Beautiful and sleek! Great value with the replacement pads as well as matching tweezers. Great lifting effect. Does the job and great price.
Seriously amazing! Plus it’s a steal for the price! The tweezers that come with it are awesome! Definitely a great purchase ❤️