SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The brush is excellent for smoothing my brows before applying brow gel. The comb is great for separating eyelashes or capturing one of those pieces of fuzz that sometimes land on the lashes, is poking you in the eye, but almost impossible to find. I find these brush/combs very useful and wouldn't be without one of them.
I have thick bushy brows and have used so many brands and brushes to keep these bad boys tamed. So far these two brushes have not crumbled or fallen apart as I have had in the past. Usually, the bristles or the comb end breaks rather quick from dropping in my bathroom or just overall use and so far so good. I have only had these two for a month or so and have had no issues. I keep one at home and one on the go. I think the price is very reasonable for how useful and sturdy they are.
There are few products that I truly love. This one is one of them. Not only is it cheap it is also super effective at what it does. Great for managing my eyebrows and eyelashes. It is small and lightweight and comes in a pouch that is easily reusable. Keeps it clean and unfolded.
I was excited to find this eyebrow brush exactly like one I have had for years which finally started losing bristles because it fell in love with the curling iron and melted. It is the best little comb to tame my eyebrows and keep them well groomed. Love it!
Works pretty good for separating eyelashes stuck together from mascara. Nice little tool to have on hand. I only wish it had another form with a round brush for eyebrows.
Simple and effective. Good value and easy to use. Recommend it!
This is exactly what I need to care for my eyebrows. It is the BEST!