SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am a first time mom that is exclusively breastfeeding. I was given this in the hospital to help my daughter latch and it worked!! She is 8 weeks old now and eating wonderfully but I do need to use this at every feeding. I may not have been able to breastfeed at all if it weren’t for this product. The silicone is durable and washed well with soap and water. The carrying case is nice so I can always keep one in my diaper bag (g-d forbid I leave the house without one). My nipples are in great condition too!! I am a little sad I couldn’t breastfeed bare but I am trying to ween her off of this. In the meantime this product has saved my life and she is eating efficiently and gaining weight super healthy.
These made a world of difference! Nursing was getting super painful because my baby was chewing. We got to the root of the problem with the help of a lactation consultant, and are working on it with great success, but these make it so I can still nurse when he's upset and reverts back to bad habits. Be careful overusing these, though. A kiddo can get dependent on them. Best to use with a lactation consultant's guidance
One of the best purchases I made with my youngest! He was a premie, and was having issues latching into one of my breasts. It was pretty painful, and I was starting to give up on breast feeding. I planned to only pump. Until my sister told me about nipple shields. I bought these, and WOW! Game changer! I can’t say enough good things!
These are amazing!! I dreaded breastfeeding from the first time I did it. My baby latched on great, but no matter how many times I would feed, it hurt. One time the baby latched on wrong and bruised me. That was when the nurse gave me a nipple shield. I have not breastfed without one. As soon as I got home from the hospital, I ordered more! I have one in every room and in my diaper bag!
If your baby loves bottles but has difficulty latching, this is incredibly helpful.