SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great buy! We have a stroller that we like to take out on the more urban walks. Unfortunately, there’s not much space for storage or drink holders. This attachment was SO easy, and comes with an added storage space. I’m happy with its design, and durability. I like the insulated cup holders, and other pockets. I also like the color and the size of it.
I L-O-V-E this stroller bag! I’m a minimalist when it comes to getting around with a baby so we have a super lightweight stroller. But I needed a little more when it came to getting around with his bottle, water & stuff for me. The insulated cup holders - genius. Love the storage for snacks, keys, etc. Love the pockets for phones. It’s well put together, good quality! I highly recommend it!
Love this cute stroller bag!! I have been looking for something that works well with my stroller and it is perfect for it. It is sturdy and stays in place with all of the items you need. It holds my stainless steel water bottle, keys, sunglasses, phone without moving. I love that both cup holders are insulated and have a deep inner pouch area. I like putting my wallet in the removable pouch for easy transportation. 10/10! Recommend it!
Come so quickly. I had such a big diaper bag that it seemed too much to carry all the time so I wanted to get sth more convenient but still efficient and this stroller organizer is just right. It's enough space to carry all the necessary things I need for my baby and it fits perfectly well with my stroller. I was worried it did not go well but bc I have a black stroller as well so it all came together like a perfect piece. Since covid I can't really go out much, I don't need to bring tons of stuff with me ,and this can be put in and out so quickly. Every mama needs one of these.
It’s amazing! The stroller I bought was perfect for my baby but had no cup holder or anything for me. It came with this flimsy detachable cup holder that I knew would suck, so I ordered this and it came in just as my stroller did. Attached it right away and now I can’t imagine not having it! It’s so perfect I am glad I ordered this!
I purchased this to go with my dog stroller that I purchased because I was concerned that the drink holders would not be deep enough. It was a good call. This fits nicely onto the handles of my stroller without interfering with the stroller's drink holder and tray and the drink holders in this organizer are plenty deep enough. I love having the enclosed compartments too for holding unused poo bags, sanitary wipes, and tissues. I even have a small sunblock lotion bottle in there. It seems to be well made and has worked wonderfully with the stroller. So glad I got it.
Love this product. For how small it is, it holds so much more than I expected. The cup holder part has a really good insulator too. Keeps drinks warm for a long time. Oner pockets are also very-very useful. Love the color and waterproof material. Can recommend it to every mom in the world!
I love the stroller bag! My stroller doesn't have any cup holders and I like to keep a bottle for my daughters with us at all times! We also have so many appointments with the kids that this bag will allow us to keep my wife's essentials on her without having to drag her purse everywhere!
Great product but it doesn’t quite fit well on my baby's stroller. However I still take it with me everywhere. Recommend it.