SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just received this diaper bag, I'm very excited to use it. I have not had the chance to use it yet due to still being pregnant. 38 weeks currently and I plan on using this as the hospital bag when we head to the hospital. So far it's great! Plenty of room. Nice and spacious. It’ll be perfect for when my son is born :) Also a great diaper bag for dad because it's functional enough. Will update on it's true functionality once it's been used on an outing!
I purchased this as a baby shower gift and my friend uses it all the time. She told me received more than one diaper bag as gifts but this is the one she uses the most often. The bag is thick and durable, the straps are strong and sturdy and its very easy to clean. The pocket for tissues and other things is very useful. We have been out several times where the bag gave her what wasn't available in the restroom. The bag is a nice size but isn't so big that you'll get lost in it. The sides of the bag also insulate bottles really well. Very great purchase!
The best, lightest diaper bag I have seen. I ordered this one three times. It's so spacious, functional and the best price. Absolutely my favorite. I bought a similar diaper bag from another supplier and they were so heavy and so much smaller than this. I can't believe that for such a great price you can get a nice diaper bag with the same look and function. I just hope the quality is good.
I bought this as my previous bag wasn't handling an infant and a potty training toddler. I was prepared to spend much more on a quality bag but came across this, at a fraction of that price. So far it's great! Double zippers where needed. Pockets are functional. I can fit the necessities, plus a sturdy baby carrier. Then when that is in use it holds all of our winter coats. Backpack straps are wide and comfortable and I can easily wear it over the baby carrier.
Bought three different diaper bags, this is the one I kept. First, there are three ways to hold it, which is awesome. All pockets are on the inside, great space inside as well. When you are holding a baby to take them into a restroom to change them, you need that bag to do everything and ready to go. Highly recommended!
I was skeptical before ordering a bag online, however I am pleased to say that it fits my pump parts, wallet, makeup bag & my bottle brush. Love this bag! I always recommend this bag to new nursing moms when they head back to work. Very roomy! Perfect amount of pockets on the inside and out!
Love this lovely looking diaper bag. Love the way you can wear it. Grab the handles when pulling it out of the car, use the shoulder strap for a quick trip or sling it for big adventures. Love how individual pockets and its size. Love this, especially for the price!
Seems great I bought it for the changing pad idea but it’s not as big as I expected.