SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We have a corgi named Bob. Our ten month old is in LOVE with Bob! They are BFF! So we decided to get him his own stuffed Bob and this product did not disappoint! Super soft and fluffy! Absolutely adorable even down to the toe beans. Perfect! My only tiny complaint is there is a zipper on the side that opens up to the fluffy inside and wish there was a lining of some sort.
When the order came in I was super excited. Opened the box and the plush corgi was wrapped in a plastic bag. I was somewhat weirded out but it didn't really bother me. The plush turned out to be super soft and was very accurate to the picture online. The only thing I could complain about is that the plush was minorly wrinkled due to packaging and it wasn't filled as much with cotton than I thought it would be. Overall I would totally recommend it and is great
This little plush is too cute! Everything was as described. I wasn't expecting anything big for the price, but still very satisfied with the size. The one I received was of excellent quality, no loose threads or misaligned face. Perfect for those plush fans old and young. 10/10 would recommend.
It's really soft and adorable, my sister loves it!
Bought this to give as a gift! It is sooo soft and came fast
Came in a white envelope pouch - non padded and was in a clear protective bag. Just as described and super soft! Really good quality! There’s a zipper to allow you to add more fill to make the toy more plush. Would buy again!
Nice plush. Soft and fluffy and cute. The only drawack is that it is smaller than i expected
The stuffed animals are too cute!! They are all soft and arrived after 2/3 weeks. thank you very much!!
Very cute. 3 weeks delivery. LOVEVLOVE IT!!!
Very cute toy, directly hugging and hugging. It was very nice. Thank you very much!❤️
Super pillow. Very soft. Recommend :)
Nice plush, it's really soft and very cute. Good quality for such price
It was super soft, but when opened, the packaging is too tight, and it makes it so wrinkled. It was a bit smaller than expected, but good value for the price. Overall, really good for gifting.
Just Wonderful! Very, very nice. I highly recommend. Thank you!
The toy is just super! Very soft, pleasant, without extraneous odors.Thank you very much
Was worried how it would turn out but it's exactly what I ordered and it took about 3 weeks to arrive.
Nice material. Soft and cuddly. Very satisfied!
Product is great, it is really soft and cute. Has a little smell, but it is okay.
It was soft...that was a plus. Too pricey for the size, which was really small. I thought it was bigger. The zipper on the side with the stuffings showing and quality wasn't that good. But it was cute.
Very accurate! My sons love them
Super cute! My son really liked it!
Bought this for a friend and she loves it.
My 20 year old grandson is a corgi fan. It's for him but every one else wanted to pet it.
Took a little longer than expected, but when it arrived I was very happy. The plush is so squishy and soft that I had to order another one just because!
Cute gift but was MUCH smaller than expected