SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome stand, I take for the second car, on the first I have been using it for a month. It is attached securely on the pits and you can move the phone itself a little but it will doesn’t fall down.
Magnet is strong and it is kind of hard to detach the phone. The bracket of the holder cannot hold to vents strong enough. The phone stays, but the clamp not. :)
The holder is cool, it looks like it was made for my car. It keeps the phone well, only through a thin silicone case. My redmy 5 isn’t heavy for it.
Just a terrible magnet, twice the phone fell on the floor. Glued the magnet on the phone-badly holds, bought a special cover with a magnet-badly holds!!
The holder is good, but the magnet only holds if the metal circle is pasted on the case outside or phone without a cover.
The holder is much more smaller than it appears in the pictures, but it holds very good, no problems with iPhone 6/S.
Excellent holder, conveniently attached and perfectly holds the phone. I order this model for the second time.
It's a great choice! I have an Iphone 12 max pro, which is heavy, supports it very well! Good product.
The quality is good, keeps the phone excellent, but not quite easily placed in the deflector.
It's very good, the magnet is strong and holds the weight of the iPhone 12 Pro Max perfectly!
Nice thing. Holds tight. I ordered for my husband and father. We like it. I advise definitely!!!
The quality is very good, the convenient thing, the magnet is strong, thanks!
A little did not go where I wanted to put, but otherwise everything is fine
The smartphone keeps well. No complaints yet. Recommend
Very convenient thing. Well attached and holds the phone.
Everything is fine. Keeps the phone well. Recommend.
Quality cool, rubberized holders, beautiful look.
good, maybe a bit smaller than expected.
Wonderful holder. The magnet is strong
Everything looks fine, not tested yet.
Everything is fine, I recommend
This holder is excellent.
Excellent piece, strong magnet
Keeps the phone well.