SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product for price. I've bought two of these, one for each of our cars. We are busy people and need lots of stuff in our trunks, e.g. wellies, puppy bits, waterproof clothing, towels etc. These are fantastic for holding all the items and provide easy view and access to all things. Easy to locate items due to sections of boxes and extremely happy with side pockets for extra storage of smaller items. Keeps the trunk looking good. Also allows easy access to under trunk storage as boxes easily lift out without collapsing. Extremely happy with these. Tempted to buy another for shopping - the only reason I haven’t is because I'm trying to use my reusable shopping bags a bit more.
I bought these as my partner was fed up with stuff rolling around the trunk. The item comes in a sealed plastic bag and opens up quite wide with pockets on the front to put smaller items. The bag does have carry handles and seems really strong should you need to lift it out of the trunk. It's a good size and sits perfectly in our trunk and does not slide around. And should you wish to put it away it folds flat which occupies very little space
Width is perfect for my small car, it only has 2 headrests so the middle sags a little. Seems sturdy and pockets are deep and good to place things that would normally slide around in the boot.
Love, love this storage box for my vauxhall car trunk. It fits in oil, petrol can, maps, jump leads, flashlight, cloths, car cleaning stuff, small hand held vacuum, blanket, soooo much more
Slight thing to mention: more suitable for 4x4 cars, but made it work in my car as well.
Great product, don't hesitate to buy, very big pockets, easy to set up, and sticks well. Probably equally good for larger vehicles, just about fits in my VW beetle.
Great for the back of my Discovery, excellent to keep the trunk tidy. Would definitely recommend it. I keep my hat and gloves, binoculars, etc. in the pouches, great purchase.
The organiser has done the trick, I've used plastic boxes for years but this has different compartments and makes it easier to store and gain access to my working equipment.
Incredibly sturdy construction, adjustable size, very large capacity in full size setting. Handles for easy lifting. Handy outside pockets for easy access to regularly used items.
Great quality, but just wasn't suitable for my Ford Expedition.
I am very happy with this car trunk organizer. Perfect to make more space in my trunk and it fits lots in. Just what I was looking for.
Good quality product, fits well even in the trunk of a convertible. Nice price
Helps keep my car trunk tidy. Easy to install and sturdy too.
Ordered 3 of these and I was so pleased!! So are my son and daughter.
Great item for rear trunk organisation. Easy to fit, looks good too