SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product so far used it for about two days and it’s very convenient to use, especially with kids. They always ruin the chargers because they are being pulled constantly but this charger is easy to use and very efficient and kids are amazed that they can set their phones on top and it will charge. I will buy another one and will recommend this product.
We love our new chargers and it is so easy to just set them on top of the charging pad and let it charge. It charges as fast as any other charger I've had. My wife and I both have an iPhone 8 so we don't need anything in addition to charge them.
Great product. Great price point. My wife and I purchased the 2 pcs so we could each have one on our nightstand next to our bed. The chargers work exactly like it should and we enjoy the design and quality of materials. We are getting new iPhones for 2 kids for Christmas and we’re planning on purchasing two more charging pads again!
Absolutely love this product! It is so convenient to be able to just set the phone on the end table and let it charge overnight. My boyfriend and I both love it. I bought a second one to use for work And that's where I really see the best in it.
This charger will charge your phone in about an hour, even with it being on %1, which is decent and very convenient. It’s compact so it doesn’t take up much space. I’m happy with it!
I thought it’d be faster charging but as usual charger at home I'm happy with it
I got two of those chargers just recently and so far I am super happy with the product. Even with phone covers (rather thick, leather covers) they charge without interruptions, unlike other wireless chargers I've used.
Super easy set up. And surprised that several of our devices will charge on this. You don’t need to be super careful on how your device is placed on it. Super convenient for bedside.
I use the pad to charge my iPhone but have also charged my old Samsung. It works best with any device!!!
Wish these things could charge multiple items stacked on each other. Also wish my phone could charge the screen down. But I like it anyway
It came just as we were told; wrapped and obviously new. We've already used it and it works well.
Great product, great value! Very convenient and minimalist design that essentially blends into any area where it's placed.
I have to take off my phone case every time I charge it but all in all it is very convenient charger
Overall, happy with the charger. It works as expected.
Great product, does what it promises.
Happy customer so far.
Works perfectly with my galaxy S9 and my fiance's S7.
Really great product and you can't beat the price!
Just as advertised with very fast shipping.