SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really love the storage for this. I can finally have tissue on my bed without wasting space and having an ugly box getting tossed/crushed when I'm sick. I can set my late night medications on it as well as store remotes and other common nightstand needs in it. It's saved my bed from random clutter and I no longer lose things.
This just arrived yesterday, but I already know it's a successful purchase. It has 4 little silicone dots on the bottom so it won't slide around or damage surfaces. Best features: pretty and doesn't rise off the counter when you pull a tissue out.
Have been buying A TON of organizers because of boredom from being stuck inside the house and I love the idea of this one being able to hold tissues and more! Definitely a must have and is very convenient for on the bed side table
Very elegant looking. I gave it 4 stars just because the item is rather big and I was hoping for something a bit smaller to fit nicely on my small coffee table. But I'll make it work.
Works great. It's nice and heavy, so when you pull out a tissue the holder stays put. The storage on the back holds way more than I'd hoped. The overall design is really pretty.
I'm so glad I came across this organizer. Now my glasses, hand lotion, lip balm, and remote control for the lighting are all in one easy to find location.
Lovely item, I use it on my nightstand to cover the tissue box and cradle the tv remote controls. It’s sturdy and well crafted. I would recommend it.
I have this near my bed. It’s great for clutter control. It not only holds the tissues, but also my chapstick, my eye drops, my phone and the remote.
Beautiful! Sturdy, rubber feet so it doesn't move when you pull out a tissue. Fits more than I thought in the back slots. Def would buy again
I LOVE this!!! Heavy enough to keep the tissue box in place, small enough for my night table, just enough storage for what I need.
Perfect for a coffee table, as it accommodates not only tissues but tv remote and other accessories.
Absolutely love this! Holds all my makeup brushes and tissues! Looks glamorous on my vanity!
Easily distributes tissues and holds makeup brushes and etc on top. I really like it.
Was really surprised with the size of it and its beauty. Definitely a good purchase
This is a great way for me to keep my tissue, meds, lotions, etc next to my bed.
I am pleased with the quality and usefulness of the product.
What a brilliant idea to put a holder on a tissue box!
Love this product, exactly what I wanted
A bit larger would have been better
Comes in handy in any room