SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The light illuminates perfectly and prevents shadows. Has easy push button control and usb power supply. Adjustable phone holder to fit any cell phone. Recommend it!
This is such a high quality product. The design was very well thought out and each piece can be adjusted for a custom fit - the phone holder adjusts to phone size, the ring light and the tripod can be adjusted to sit and angle any way you want. It’s exactly what I’ve expected from a ring light and more! Seriously such a great product! Very easy to put together and comes with instructions as well.
I own 2 very high end ring lights as I am a traveling makeup artist and hair stylist. This light is comparable to more expensive lighting. I purchased it for my daughter and she loves it! Do yourself a favor......GET THIS!
Flexibility is ahead of all other ring light sets. Basically you can put it everywhere like the floor, desktop or handbag when you’re not using it. It’s the ultimate all-in-one of ring lights.During this pandemic,I always do a lot of videoconferencing.I face the challenge of lighting at home.So I decided to order this ring light,which is a great purchase.
The quality of this product is great for the price. I absolutelly satisfied with the purchase.
Not tested yet, but looks great, thanks!
Come clean, very good protection, 5 *. Arrived in 2 weeks
This is a nice LED selfie light.It's big, but it's not heavy at all.I love this switch. It lets you choose between different shades (blue, white, pink, etc.).I shoot videos indoors and my walls are painted in bold colors, so all of my videos have some funky colors on my skin and throughout the video.This light helps to illuminate things and even out the tone.This selfie light has been a great help to me and I highly recommend it.
Superior quality and service! All the features are amazing, you are able to control the light intensity. It holds even large phone. The legs could be little longer.
Wow, I’m very impressed with this light!! It’s so bright and makes my pictures look so amazing! The stand is a bit smaller then expected but that don’t matter in photos. I love the little key that adjusts the brightness. I wasn’t sure if it would be good because it’s a pretty cheap price for a ring light but you get the quality! Your pictures will look professional!
This ring light helped solve my lighting issues on Zoom meetings. I would like a longer cord but was not willing to pay more.
This is a very good product. Basically there are a ring light, a tripod, and a phone holder. The product was made with good quality and very easy to install if you follow the manual. The light was designed to have 10 levels. And there are 3 color temperatures: white, yellow and natural. The reason why I didn’t give five stars is that when I tried to take a selfie with it since I’m wearing glasses I could see the reflections of ring light in my glasses from cellphone, which looks very funny. But it’s ok since most of the time I wear contacts. Maybe in the daytime there won’t be reflection. I definitely need to explore more. Compared to the price it is a high quality product with good design and practical functions. I recommend this item.
Thanks for it! Everything is fine! A good product for a reasonable price!
I love this ring light! Everything that came with the ring light are also really good! I use this for taking my videos and full body pictures like photo shoots! It also came pretty quick in the mail! I 100% recommend! It was worth every penny! Thanks to my mom she brought this for my birthday!
I bought this for my daughter because she likes to post videos on her social media. She seems to like it a lot. The light is really bright. It was pretty easy to put together. It goes on the table. The only thing that I didn't like was that sometimes it would tip over if the stand was not perfectly placed. Maybe it could be a bit more sturdy. But for the most part it works well. Also the phone light fits perfectly on the phone.
Omg! I love this light so much! I used to have a big one but this one is perfect for my you tube videos ! It is so easy to set up and props right one a desk! The lighting is perfect. It was also delivered so fast ! My old ring light broke so I needed a new one and I am so glad I came across this one I took a chance and I am so glad. This light seems like great quality and exactly what I was looking for
After seeing so many similar products, I wasn't sure which one to get, but I made the right choice. The light is easy to put together. The remote is easy to set up and works without a problem. The ring light for my phone is a little bright, but considering it is an extra, it makes the whole bundle well worth the price. I'm pleased with the purchase and would buy this again.
The light works well but it doesn’t hold my phone very well. The light keeps falling over when I’m trying to record. Maybe my phone is too heavy.
This is my first time ever owning something like this lol gotta admit it’s pretty cool...the stand itself is a little flimsy but it still works as intended! I really like it, the different modes of lights is the best feature!
I like everything about this ring lamp. It's easy to assemble. I like the different degrees of light it gives off. I like to adjust the light. The height of the tripod is perfect. I took it out of the box and started to use it right away. I'm very happy about this purchase. Ring lamp is a great value and I highly recommend it. I ordered this for my cosmetics business.
This ring light is very easy to install even without reading the user manual, my daughter has already set it up and took some selfies!
Really easy set up and easy to use! Love the 3 different light settings, cool, really warm and medium warm which is my fave! On each setting the brightness can be adjusted as well! It’s perfect for a good selfie or make up tutorial or other videos!
The light is bigger than expected and has a good brightness to it. Unfortunately, the tripod is underwhelming and inadequate to hold up the light. The weight of the ring light and my phone kept causing the tripod to slip down. Overall, I still think it is worth it for the price.
We got this for are little girl as she recently asked for one, didn't want to spent too much for it so opted for this one and daughter is very happy with it. Thanks!
Overall, I'm really happy I made this purchase. The only downside is that the legs of the tripod don't tighten up. It's more of a problem when you put your phone into it. Other than that, it does what it says and has worked well for me.