SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I had to work my way up to clean mode. I started with the soft mode for a few weeks until I got used to this thing and now I can handle the clean mode every time. Leaves my teeth feeling really clean. My SO has a similar toothbrush and it looks gross all the time and needs to be periodically taken apart and cleaned. This thing does not. It is made well and stays clean with a simple rinsing after use. It really gets between the teeth and cleans the food particles out. I have brought it on overnight trips and it holds the charge. My only advice is to turn it on after it is in your mouth or you will lose your toothpaste!
The brush is powerful and definitely leaves you with the fresh out of the dentist chair feeling. It has a rubberized feeling to it which helps you grip the brush better while you are brushing. The pauses as others have mentioned are to let you know it's time to proceed to the next area of your mouth which is a good feature. All in all I'd recommend you at least try this brush before spending a ton on the other brand name brushes which produce the same end result.
My husband has the expensive, well-known other brand of ultrasonic brush. We were sharing, but I wanted my own for when I travel for work. We had low expectations, but have been pleasantly surprised! The case has a cheap feeling, but it did fit the “other brand” head in it, while my brush head would not fit in the other brand’s case—so we took MY handle when traveling during the holidays! All in all, VERY happy with my purchase!
This product has been a gamechanger for my dental hygiene. I feel as though I have had a professional cleaning every day! The various settings on the toothbrush, such as polish, clean, sensitive, etc, are helpful. I ordered two of these and gave one to my son who has sensitive teeth. He has thoroughly enjoyed his brush as well! This is highly recommended. Also, the battery life is lengthy and continues to be vigorous.
To those that have never used a sonic brush it can be a little much. These heads are very firm. The vibration is weird and takes getting used to. It tickles and can seem too harsh especially with these very firm heads.
I don’t have anything else to compare it to because this was my first electric toothbrush, however it seems to serve its purpose. I don’t usually use all the settings. At first I had to keep it on sensitivity due to the vibration but now I’m used to them. My dentist recommended I get an electric toothbrush because I brush too hard. Battery life seems to be really good.
I have been using my new toothbrush for two months now. It is seriously the best toothbrush I have ever used. My gums are bright and pink, the massager is great for stimulating gums of all ages. I love this toothbrush so much that I just gave one to my son. I think this year I will give some as Christnas gifts. The price is perfect. I would give 10 stars if I could.
I have never used an electric toothbrush before so I decided to give it a try. It takes a bit to get used to holding it since it is kinda bulky on the grip, the power is so close to ur hand that it changes the mode. But other than that it work good i'm starting to see a difference on my teeth and gums, I’ll stick to using electric from now on ☝🏼😄
I bought this toothbrush for my husband. He didn’t like it, he says it hurts his teeth. In my case I think it is a rare sensation while the brush is vibrating and the plastic part touches your teeth. For some people, like my husband, it hurts, for me it is more like an unpleasant sensation.
Love the black design and it's much quieter than my old oralB ! Quick shipping. I recommend this brush over the bigger brand any day. Four settings are great, especially the polish feature. Love this Brush!
This is a great toothbrush for my 10yo. It is a little on the louder side, which is fine, but there is no cap to go over the toothbrush for traveling. The battery life is great though! I would highly recommend.
I Love it, it has many functions and the price is right, what more do you need?
It's a good toothbrush, settings are easy to change. All in a nice toothbrush.
Works as advertised and great price for good quality
My teeth feel really clean. It's way better than my other one.