SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mobile phone size is appropriate, the tie is also very strong, and does not hold the mobile phone running. This mobile phone case is very good-looking, I wear the movement and it is very light and comfortable!
I run every day so these arm straps get a ton of use. It has some rubber like bumps on the inside which help keep it secure and reduce bouncing around. Feels comfortable even after an hour of running.
Easy to adjust to fit into my arm as well as get on and off. My iPhone 7 fits perfectly inside. My biggest worry was that it may slip whilst running, but I was pleased to find it stayed put!
This product is very good. I like to wear it when I go to the gym. It is very convenient. I put it on my arm and plug in headphones, which provides me with a lot of convenience
Fit just fine , I could swipe my screen without getting it wet with my sweat. It didn’t fall off and I love it
I have the iPhone 12 max and fit perfectly! I am able to use the touch screen as well! Love it!
Purchased for my 13 year old daughter. She runs with it and it doesn't slip from her arm. Nice snug fit, does the job!
Cell phone armband case fits my S10+ great. I love using it while exercising.
Stays in place
I love everything about it
Great product and works very well with my phone's features .
difficult to insert or remove the iphone during the run when you need to make some changes…
Fits snug and comfortable
Great armband, awesome fit.
Never knew I needed one of these so bad
The product keeps the phone secure while you're working out.
it is a little bit too tight on the upper part, not too much that it affects my blood circulation but tight enough to bother me when doing weightlifting, especially arms workouts.
I really like it, it feels fine wearing and fits my phone as stated.
Flexible and stays on the forearm
Nice and easy to use. Except if you have a case on you have a hard time getting it in and out. Not a big deal but still took 1 star for that
I imagine this is probably the best one of these armbands you can get at the price..
perfect size for my phone & for what I want to use it for
Works perfectly! Came within 2 days and fits my phone where I can run!