SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very impressed with the quality of this adapter I purchased! It has been completely reliable for backing up my computer on external hard drives and printing tasks. This is the 3rd time I have purchased a multi-port hub for my MacBook Air which I purchased in 2018. The others failed to consistently print or connect with my external hard drives. When using one of the older ports, it is very concerning when a message comes on my screen saying I failed to eject my hard drive correctly - when instead I am trying to access the HD! It was well worth paying a little more for excellent quality.
My husband and I have new Macbook pro laptops and they do not have the standard USB ports or card reader slots. As we are amateur photographers, we need these to plug our cameras into the computer to charge or transfer photos or the card reader to transfer photos for the cards in our cameras. These are perfect for what we need and are small and compact to slip into our laptop carrying cases. Great product and the price was amazing. I had already bought a simple plug in card reader from Apple for $48 before I saw these.
As the default "tech guy" for my office I've bought 3 different USB to USBC adapters for new MacBook Pros. I'm loving this adapter the most. It's much smaller, lighter than others, matches the "space Gray" perfectly and was less expensive. They have a great line of options too, so think through what you need to plug in before you buy and chances are they'll have it for you.
I’ve had this device for about a month. I need to connect my MacBook Pro to my peripherals (a TV monitor, a printer, a scanner, iPhone). I've been able to connect them all and work without even thinking about it. The device is small, does not require its own power connection and does what it's supposed to do. I'm satisfied with this purchase so far.
I am a PC guy, but recently changed jobs and work on a Macbook Pro with only USB C ports. I bought this port expander so I could attach my HDMI monitor and 'square port' USB mouse. The monitor works fine, but the mouse cursor freezes briefly on the screen every few seconds, making it unusable. The mouse works fine on my PC. I'm not sure if this is a Mac issue or an issue with the hub, but thought I'd comment on it here for others to see. I bought a USB C mouse, and it works fine when plugged directly into the Mac. This hub is so inexpensive I can't really be upset, I'm happy to be able to extend the desktop onto a larger viewing area.
Perfect, great price. I had an adapter that had two rigid connectors plugging into the MacBook Pro (MBP). I always wondered with that double connector adapter if the MBP connectors were being stressed, normal devices that plug in to the MBP only have single connectors. I prefer the single connector design, and having a short flexible cable also reduces the stresses on the MBP connector.
Honestly for the price and what it does I wasn't expecting much. Just hoped it would function and I would just have to put up with the fact that Apple forced me to buy this. But it impressed me. Its lightweight but very sturdy. Has the same machine cut feel to it that the laptop has. It wont bend or crack under pressure. And the cord is thick and makeable enough to last. It feels like I bought an apple product. Very well done and with the money.
I recently bought a new MacBook Pro and needed a multi port adaptor. I am pleasantly surprised by the quality of the material of this product—the metallic like weight gives it a nice gravita and it stays “put” nicely when connected to the computer. I especially like that it has multiple memory cards and USB slots. Highly recommended.
I liked everything about this product. Sleek, well made packaging. Sturdy cord and connectors. Very well designed. Three USB ports are probably more than I need, but I use two fairly regularly. I am very, very happy with it!
This USB C hub works great with my MacBook Pro 16 inch. It’s very light and compact, which is perfect for my travel needs. The space grey color matches the color of my laptop very well, which is an added plus. It is a good product and offers great value for its price.
It only gets 3 stars because I'm concerned about its sustainability. I have used it about 5 or 6 times since I purchased it and I have already ordered another one that I can use for my other monitor since I usually use it longer than I do when I make presentations. Why? Because this adapter gets very HOT when I use it and I'm not sure why. So far, I've only used the HDMI part of it but I am hoping to use the other USB slots eventually.
Hooked this up to my MacBook Air using a USB C to USB adapter and it worked like a charm: All ports are functional and can be used at the same time. I would recommend this gadget.
My only reason for giving this four stars is that it's a dongle that flops around making the MacBook less portable without un-tethering it from everything first. If I were KIng for a day I would have designed it so that it attached to the side of the computer as a permanent port expansion addition. Other than that it works perfectly. I should, "ask What was Apple thinking?"
I liked it a lot, it did exactly what it was intended to do. It's great 👌👌👌
Excellent adapter! Plug and play! Works great on my Mac Book Air.
Quality is good, the only thing is the wire it’s too short. Not convenient for me
Everything is just so well thought out. It’s perfect thank youuu
It does the job and seems very well made.