SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have several laptops at home, and they were taking up almost the entire surface of my double-desk in my home office. This vertical stand was the perfect solution: I was able to adjust the slots to accommodate a Dell, an Acer, and a thick gaming laptop all at the same time. All three are snugly held and can be charged and/or connected to my monitor and peripherals and run in the vertical position. Best of all, I no longer have to rest my coffee mug on a closed laptop, because I got back my desktop. The knobs on each end make it very easy to adjust the size of the slots, no screwdriver needed. I had a little difficulty at first getting all three slots set to the right sizes for these three laptops (the gaming laptop is not only thick, but also has big rubber feet along the edge that rests in the slot, so it requires a wide space to fit), but a little trial-and-error finally got them situated and the easy knobs fixed them in place. I would recommend this if you have multiple laptops and do not have multiple desks. If my wife ever permits me to add another laptop, I'll be ordering another one.
This is way better than I expected it to be! I'm only going to use it with two laptops and see that some people had issues with the center slot (which isn't adjustable) but for my needs, this thing is great. The knurled screw is actually threaded through the base, so when you turn it, it pulls the base in or out, and it's got a pretty nice thread that adjusts the width at a nice rate. No sense of over-tightening, and no fear that it's going to work itself loose. The base has enough weight to keep from tipping over (at least with 13" macbooks). Totally recommended!
I use this stand to hold a MacBook Pro 13" next to a Lenovo Yoga 920. It does so perfectly! This vertical stand has the adjustment knobs I prefer, which lets me easily secure and release my laptops compared to other stands which have adjustment hex screws underneath the stand. Fit, finish, and functionality are all great on this stand.
Ever since working from home, I needed to organize my desk. This 3-slot laptop organizer does help with that. The reviews influenced my purchasing decision and I hope this review does the same for you. The material is heavy with capabilities to stretch so that you can fit any size laptop. Overall 5-stars!
I almost bought another one but it required a screwdriver to adjust it. When I saw this one, I was sold. It makes so much more sense to have this knob in the front for easy access to and ability to adjust it with ease. This design is so much better!
I recently reorganized my office and needed something to keep my laptops organized. I'm happy that this definitely answered the call! Each slot is adjustable to the width of the laptop, and the metal is stable and sturdy enough to keep them secure. An added bonus is that I can still charge the laptops while they're on this stand without cluttering my desk.
I highly recommend this product to anyone who wants to save space on their desk, and who have multiple devices in use, or they want a place to store a laptop or tablet while taking up minimal space. It is currently holding two laptops and a docking station.
The stand is sturdy and holds my laptops well. Not afraid at all that any of the laptops will fall out. The only inconvenient thing is the center position is not as easy to adjust compared to the outer positions. I give it a 4.5
I got this stand because I constantly need to switch my work laptop and personal laptop through a USB-C plug. And this stand can hold my two laptops with ease. The stand can stand up two devices, and width can be adjusted with the twist easily, the color is looking good.
Perfect for tight spaces with multiple laptops and tablets. I have a gaming laptop, a work laptop and a tablet, it holds them all perfectly with the adjusting arms.
Perfect for keeping the desk clean. Holds my MacBook Pro and HP laptop. Great adjustable design.
Pretty good product, but I wish the center divider expanded as well.