SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My neck has been bothering me when using my laptop, since I spend hours video editing. This little stand has been a lifesaver. I even take it to coffee shops and other places I work. The stand folds up very small and is nice and durable. It has really helped out and my neck no longer is in pain. I did get a bluetooth mouse and keyboard that I use when it is propped up on the stand.
I love this laptop stand! It is lightweight and compact, which makes it great for traveling. It takes seconds to unpack and set up. I thought I would need to purchase a magic mouse and keyboard for my MacBook Air, but the angle of the keyboard is perfect for typing. I can already feel my posture improving as my screen is now at eye level. This will work out great for Zoom calls as well. I was using a stack of books to prop my laptop up before buying the stand! The stand is very sturdy and the padding on it is sufficient to protect my laptop. I highly recommend purchasing this great, little stand!
The engineering quality of this really surprised me! Opening and closing it is very satisfying because of the smooth action. I'm using this as a 'monitor stand' with a 16" MacBook Pro. The abundance of angle settings ensures there is a perfect height for the max amount the screen will open. If you plan to type on it, I suggest getting a wrist rest. The laptop will be raised about 1/4", which makes it more uncomfortable.
As a writer, I spend many hours a day hunched over my laptop. My chiropractor had advised me to get a laptop stand, and I only wish I had gotten one sooner! There are many choices out there, but I purchased this one due to its compact size, sturdiness, and portability. I immediately felt my posture significantly improved, and I am certainly more comfortable when using my laptop. I'm very, very pleased with this product!
Just got this today and found its a breeze to set up. In the short time using my computer on the stand, I've found that I don't feel the neck and shoulder strain. Usually when I've been at the computer for any length of time my neck starts to hurt and my shoulders start to tighten. Really glad I found this and that it had a lot of great reviews. They were true.....
I wanted a way to raise my laptop screen to eye height without taking up too much desk space and this was the perfect purchase to do that. It is well built, sturdy, no assembly required. I like how you can adjust the tilt level, that the laptop won't slide off due to the grippy areas, and most importantly that I can easily collapse it and put it away when not in use. Worth it!
Love how well engineered this piece is. Almost unnoticeable with multiple height settings and folds up into a tiny package when not in use. Sturdy enough to support a 17" laptop, but understandably because it's so light, doesn't do well when bumped into. I'll gladly take that instead of having a clunky addition to desk! With a USB keyboard and mouse makes it so much more ergonomical than staring down at your laptop! Love it!
I never considered using a laptop stand until I saw an ad so I decided to try it. I can't believe I went without one all these years. What a difference in my posture and hand position when typing. I just love it. And there is literally nothing to positioning it anywhere or folding it up to take with you. Thank you.
Stand is fairly sturdy for what it is. Best part is just how easily it folds up and is not too hard to transport, unlike other laptop stands. The fact that it’s metal gives it a more premium feel, and the build is alright for what it is. I’d say anything past a 13 - 14 inch computer may not be as stable as the width is significantly bigger than the stand, but if you do have a 13 - 14 inch laptop, then this should just fit the bill. Still, the portability is the best feature, as well as the heft of the stand itself, despite being a folding stand.
I purchased 3 of these - one for myself, my daughter, and husband. We use our stands every day. It makes it very easy to conduct video calls and while using more than one laptop at the same time (e.g. - work versus home.) The stand also offers ergonomic support to accommodate sitting or standing. When others saw the stand, they immediately asked where we purchased them. This stand is definitely a must-have!
Very portable and good to raise the height of the laptop monitor. Although I use it with a separate keyboard to keep working ergonomically, not sure how sturdy if you tap on your laptop keys. Great addition for working for home if you don't have a dedicated office desk. Wish there were more height or angle options, but all in all I am happy with the purchase!
This is the coolest thing! I bought this early into COVID for my new home office, I thought it might work, it's inexpensive, so who knows. It's perfect, doesn't take up space, allows you to adjust your laptop, Works on small laptops and big heavy gaming laptops.
I got this for a friend who is always moving his laptop from place to place. He uses his laptop for long periods of time for things like watching games and researching his family history. The stand has been very helpful is helping the computer stay cool when he watches his sports and the different angels have been a great benefit to his wrist. He is a low tech person, so the simplicity of the design is perfect. He also loves how he can slip it into his bag and take it with him anywhere. I have my own laptop holder, but it's a pain to carry around, so I plan on getting myself one of these in the near future.
This is great however it cannot go 90 degrees in the lower range. My husband does not like it being too high which maked the laptop sit high. If it could go down even 1 notch it would be at a level that's comfortable for him. Other than that it does work, just not at the angle for my husband.
Love the ease of use (open and close) and it fits in my laptop’s backpack. The only thing that was just a nuance was taking off all the stickers/film covering the rubber parts (the small circle ones were the ones more annoying). Overall I’m satisfied with the product and would recommend it
Warning: don’t put fingers in between the metals. I know it’s a given, but because of the design when you adjust the height and width of the stand, the stand tends to slide very quickly. I was trying to figure out how to adjust the angle and due to the poor instruction of the manual, I almost had a bruise on my fingers.
I recommend this product because of its price, sturdiness, and design.
The laptop stand is very stable and it only has two replacement parts. It is a little bit heavy, and it does not need to put it together, when you don’t need them, you can close and they are small enough so can be stored easily.