SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m guilty of losing my wallet all the time... In my defense, I usually lose it inside the house in a couch cushion or in some other place where I have to search forever to find it. With these neat little things, I can ping my wallet with my phone and it’s loud enough where I can here it even if it’s across the house! It’s nice knowing that if I misplace my wallet, I’ll know where I last had it and that I can find it with these things! I haven’t had them long enough to know the battery life, but the battery’s are replaceable so I’m not too worried about it!
This product is good, with some drawbacks. The device itself is working very well as expected, with fair battery life.
I probably use them about 20 or so times a day and have probably started to depend on them a little too much😬
Сompact and has good battery life. Seemed to work well.
Thank you very much, arrived very quickly!!! It would be 10 points if I could give, but I have to put just 5!!!
Am using to make sure I don't leave my iPhone at home when I leave, or anywhere else for that matter. It has already saved me on numerous occasions.
I have it in our keys, remote and wallet. I love the feature where you can use the tracker to find your phone.
I bought these for my husband. He is always misplacing his keys and wallet. These have made life less stressful. No more having to wake up early to help him find his missing keys. And no more spending hours trying to find his wallet!
Bottom line: looks like it will be useful, my daughter used hers and it did the job. We purchased this for us and gave a set to one of my daughters whose frequently misplacing keys. Until we set it up we were doing a key search almost every other day. Now, not so much; it’s like the keys know they’re tagged so they behave.
I love that the batteries are replaceable. I bought these so my wife would stop losing her wallet and keys. Installation was quick and simple, now she can’t even walk away from them without getting an alarm! Thank you!
Works well. The battery lasts for a long too.
This thing is awesome... helps my mom a lot. She misplaces everything from her keys, phone to her pocketbook, you name it. We use it everyday finding her things with the tag tracker on it and it worked.
Delivered super fast. Bought one for my cat and one for the keys.
Bought these to replace some older models that the battery had died on. I like that I can replace these batteries. I do ocassionally accidentally push the button when they are in my jeans pockets, but other than that, they work great. You do need to download the newest version of the app and it's free app.
I’m so happy it has a replaceable battery!
This device is very easy to install. You download the app on your phone, follow the instructions, synch the tile, all in about 2 minutes. Once you do that, pushing the button on the tracker makes your phone ring, so it works both ways. But I don't really like the color. Overall, great device, thanks!
I seriously wish I got these a long time ago because I probably wouldn’t have lost my nowhere to find keys!!
I LOVE THIS. Easy set up, easier to use. I can find my phone even when it is on silent, which is usually is. That is genius!