SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the look and how clean it makes my cup holder's look. My only issue is they were smaller than I had hoped for. They fit in my Tacoma's smaller normal cup holders, but they are a little small for the two bigger cup holders I have. Also I feel they need a tab to be able to remove them back out of the normal sized cup holders.
We needed something at the bottom of the coasters in our cars because liquid always spills a little and these are very cute instead of shoving a napkin underneath the cup. They were a little small for one of our car coasters but still covered bottom enough that I am keeping them. Like that they are black and seem easy to clean
They are very cute. The cup holders in my truck are large. These keep most drinks, cups and bottles from moving around too much. I don’t often use my cup holders in the console so these are mostly decorative.
Wasn’t sure if these were going to fit but I have already spilled something and been glad that I have bought these. I do think that they are kind of hard to pick up; the only reason for the less than perfect score.
Super cute and durable!!!! This is actually the 2nd time I bought these because I needed them for the back seat too. ❤️ I got my first ones 5 years ago and they barely look used.
These fit into the smaller cup holders in my console like a glove. I wish they had a larger size available though that would fit the newer "standard" cup holders.
The size is right, although they aren't perfectly compatible with our RDX 2020 like we expected. We're happy with the purchase. On the other hand, my sister loves those in her Ford SUV.
Fits perfectly on my Kia Soul, I thought 4 were too much, then I realized my car has 6 cup holders so I still need 2 more.
Easy to clean and very durable. I used rubber cement to place in the cup holders. Very happy with my choice.
Only reason I did 4 stars is because they don’t fit in my backseat cup holders. Other than that, they work great!
These are perfect for the cupholders in my car. They are cute and help keep the holders clean.